Kiwi.com complaint: Insurance policy prevented me from boarding
Filed 4 May 2022 by Steven
I called Kiwi to get my AXA insurance policy purchased through Kiwi. I was told to call Axa. AXA wouldn’t help without a policy number. Normally proof of purchase is all that is required, but my destination required proof of $35,000 of coverage. With no policy in hand, I was not allowed to board. Called AXA on that day. Two hours on hold with no answer. I finally got my documentation through my personal insurance. I had to pay for a last minute flight out of pocket. I received my policy from AXA April 20. My flight was April 17.
Report
Discussion
0 comments
No comments yet. Been through something similar with Kiwi.com? Start the discussion above.
More Kiwi.com complaints
View all 127Chasing a refund from a ‘cancelled’ flight last year.
Kiwi.com claim our carrier (Quantas) cancelled a flight (Essentially 2 of 3 that we’d booked) from April last year. We…
Legal Fraud
kiwi.com committed legal fraud by selling me a product that could not be used. I was leaving New Zealand permanently…
we were not allowed onto the flight
Myself and my family who are Ukrainians have purchased the tickets to Dublin,Ireland travelling from Warsaw, Poland. We have fled…