Kiwi.com complaint: Booking Number 307 148 160 – E-ticket (From Melbourne to Singapore) Reservation no.M4J59V

Hi Good afternoon,

Iwe have been calling your KIWI staff since last Thursday 4th Jan to assist the check in luggage
from Launceston to Melbourne (Via Virgin Australia Airline) and from Melbourne to Singapore unfortunately KIWI is not able to assist.

Secondly last week i’ve checked with Scoot Airline and is part of Singapore Airline they are unable to modify my booking the reason is because my e-ticket is from Melbourne to Singapore (4th Feb 2023) but Scoot system show is Melbourne to Kuala Lumpur and i was shocked and Scoot staff told me they would like to help me but is controlled by KIWI.com?

I called Kiwi contact centre on 9th Jan, Monday at 4pm (S’pore time) spoke to Mr Aaron (India) and Mr Prakmesh on 10th Jan, Tuesday at 11pm (S’pore time) told me will get his Snr Manager Mr Sohail Shikalagar to return my call within 1-2 hours on same day till today no return call from him?

Today at 4.51pm made a call and happens Ms Sanchi picked up the call say she has conveyed message to Mr Sohail to return my call urgently still no sign of it. i ask for his email Sanchi say not able to disclose Mr Sohail’s email i feel it should work both ways in efficient, ethical manner as a customer service?

KIWI is world wide should has sense or crucial urgency to assist on this matter and this is our first time we had encountered and is nightmare for me and my hubby.

Our flight schedule is very packed back to back.
I sincerely hope KIWI should hired senior level whom can assist customer to resolve over the phone once and for all rather as a customer we have to keep calling and following up?

I feel there is no sense of urgency which and is very tiring to follow up on this matter.

My hubby and me we just want to get the things done and hope if any of the Senior level can return my Hp 65 81618492 and my email : [email protected]

Thank you and best regards
Grace John