Kiwi.com complaint: Kiwi.com made us miss our flights and did not offer any alternatives to help us get back home.

Our original flight from Dubai (DXB) to London was cancelled by Wizz airline so we were given an alternative flight by our travel agency Kiwi.com which we accepted. The new flight details consisted of two stop offs – Bucharest (OTP) to Timisoara (TSR) and London (LHR). From Dubai (DXD) we arrived at Bucharest (OTP) airport at 01:55am were we was informed that our flight to Timisoara (TSR) was delayed by 5 hours and will be departing at 10:30am instead of 05:30am. This impacted our flight schedule as we missed the connecting flight from Timisoara (TSR) to London (LHR). We informed our travel agency Kiwi who gave us another alternative which we had to pay an additional £105 to travel from Timisoara (TSR) to Munich (MUC) then Dublin (DUB) and finally London (LHR). We accepted this alternative and departed from Bucharest (OTP) airport to Timisoara (TSR) at 10:30am. When we arrived at Timisoara (TSR) to check in for the flight to Munich (MUC) we were denied boarding because our travel agency – Kiwi did not process our tickets for that flight. As a result of this we missed our connecting flight to Munich (MUC) and was left stranded in Timisoara (TSR) airport. Our travel agency did not provide another alternative flights or a full refund as they stated our guarantee has now been voided. We would like to take legal action against our travel agency Kiwi who failed to commit to their responsibilities and provide any alternatives to get us back to London. We were left stranded in Timisoara (TSR) airport for over 32 hours and had to find our own alternative route back to home. This is completely unacceptable, all their advisors ignored our requests and constantly kept providing false policy information.