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Kiwi.com complaint: Cancelled my trip and they refunded with credits instead of payment

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Filed 15 Sep 2022 by Hui

I had cancelled my trip from Singapore to Vietnam due to unapproved visas, did the refund and cancellations and found out that they only refund credits. Had called them and sent emails to them but they insisted that I should read the terms and conditions before I do any cancellations. I had never encounter a travel agency that is so terrible. They keep insisting that they had refunded me the money using the credits. Called the operator and said that they had used the money to make booking. From my past experiences, if I cancelled my flight, the booking should have been cancelled as well and refund will be given back. Never did I thought that the operator said that the money is paid for the booking and will not be given back to me. I had filed for police report and the officer indicated that I may not get my money back.

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Discussion

2 comments

  1. Chanel Jeo

    I wonder how long it will take for Kiwi.com to see this and give me back my refund. No matter what, it is still my hard-earned money and I hoping that they can return me back. Not eat my money then say sorry and take forever to look into this. Then hope that I will forget about it (which I will never) so that they can take the money and continue to fraud others out of it. The cancellation and refund policy is really unfair to the consumers and yet they think that they are not earning money??!!!

    Reply

  2. Chanel Jeo

    Kiwi.com had replied me after numerous emails and calls, they informed me that they are unable to get my refund back as the air tickets which I had bought are non-refundable. After they had told me that they will talked to Airlines and now this! Is it very frustrating and upset for me. Is there any other alternatives?

    Reply

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