Kiwi.com complaint: Didn’t get the seats we paid for
Filed 11 Sep 2022 by Elina
We paid 50 euro for selected seats at the front of the plane but were allocated different seats at the very back. Kiwi keep saying that we didn’t specify the seats, just asked for two seats together. Why would we just have given them 50 euro – as a present? At check-in Wizzair employee told us that Kiwi transferred to the airline only 18 euros for the seats. Kiwi is saying they kept the rest as admin fee. Whaaat?
We ended up paying 50 euro for random seats which would have been allocated to us automatically anyway. Kiwi refused the refund.
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