My complaint:
I want to travel from Turkey to Saudi Arabia, and this was not allowed because of Covid 19, but a week ago, travel became permitted, but by transit through another country. I searched through Kiwi for travel trips, and he gave me the option to travel from Turkey to Egypt and from there to Saudi Arabia, and I booked with them without any additional amounts, they call it insurance. I went to the airport at the time of the specified flight. The employee tells me that this method of travel is incorrect and not allowed, and I Egypt does not receive a transit flight from Turkey to Saudi Arabia I addressed kiwi that this error is their fault and I have no fault in that and I canceled the trip and got my money back but they refused on the pretext that I booked without insurance
Suggested solution:
I want to return my money because the trip is not correct
