Kiwi.com complaint: kiwi.com unfair policy

Name: kiwi.com unfair policy
Item: Kiwi.com
Rating: 1
Author: jaroslaw

Open 15 Sep 2023 67 views Travel

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Filed 15 Sep 2023 by jaroslaw

I booked a flight from Warsaw to Sydney. We were supposed to have a transfer through Ho Chi Minh city. I found out that we need a Vietnamese visa to transfer in the airport. My partner had difficulty getting Vietnamese visa so the flight booking was useless to us. I have paid 5000AUD for the ticket. My refund was 16 dollars
Regard
Eric Pelichowski

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Case details

Status: Open
Company: Kiwi.com
Filed: 15 Sep 2023
Rating: 1/5
Desired resolution: Return the money minus processing fee
Problem: Tiny refund for unusable booking
About: flight ticket
At stake: A$5,000

Progress

Filed
Company notified
Company replied
Resolved

15 Sep 2023 Complaint filed and published
15 Sep 2023 Message from Bizzy: we notified Kiwi.com about this complaint.

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