Kiwi.com complaint: Refund false

Name: Refund false
Item: Kiwi.com
Rating: 1
Author: Lea

Open 13 Sep 2023 74 views Travel

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Filed 13 Sep 2023 by Lea

I have booked tickets from Spain to Italy for Oct 6-8 for me and my friend. I just needed to cancel it due to visa issue. This kiwi.com representative told me they refunded me the €10 credit. It was €300 booking and told me that I can’t refund. I choose a travel insurance for cancellation. This is a fraud. This sote should be taken down.

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Case details

Status: Open
Company: Kiwi.com
Filed: 13 Sep 2023
Rating: 1/5
Desired resolution: Regund
Problem: Only small credit refunded after cancelling
About: flight booking
At stake: €300

Progress

Filed
Company notified
Company replied
Resolved

13 Sep 2023 Complaint filed and published
13 Sep 2023 Message from Bizzy: we notified Kiwi.com about this complaint.

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