Kiwi.com Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Kiwi.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

Kiwi.com complaint process

Do you have a dispute or had a bad customer experience with Kiwi.com? Submit your Kiwi.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Kiwi.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Kiwi.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Kiwi.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Kiwi.com complaints chart

We have received 44 complaints about Kiwi.com over the last 12 months. The graph below shows a monthly breakdown.

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Kiwi.com complaint statistics

Curious about Kiwi.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

121
Total complaints
120
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 121 ratings

How to contact the customer service of Kiwi.com?

Below, you will find the contact information for the complaint department of Kiwi.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-202-844-4159
Contact form:

You can contact the customer service of Kiwi.com by calling 1-202-844-4159. If you want to reach out to Kiwi.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Kiwi.com reviews: (121)

Authentic experiences shared by our community for your benefit.

Change and refund the flight

Complaint from Navidkh1371 on 03 July 2023 about Kiwi.com.

I booked a ticket a month ago from Venice to Tehran and back. One ticket from Venice to Armenia for August 8, one from Armenia to Iran for August 9, and the return flight from Tehran to Armenia and Armenia... Read more

Comments: 0
Rating:

Inappropriate refund amount

Complaint from DoHa on 21 June 2023 about Kiwi.com.

My flight from ZRH-DUS was canceled by the airline in January. the ticket value was more than 480 CHF. 6 months later I finally receive the refund notification, and all I'm getting back according to Kiwi is 15 CHF? Read more

Comments: 0
Rating:

Stole my money

Complaint from orlandobelony on 11 June 2023 about Kiwi.com.

I have never seen an agency so bad and deceitful like this company. My booking number 376 269 916. I booked a flight for a family to travel from Haiti to the dominican republic. She gave the E-ticket from Kiwi... Read more

Comments: 0
Rating:

Kiwi.com is a SCAM

Complaint from monta on 09 June 2023 about Kiwi.com.

I bought tickets RIX-DPSDPS-RIX via Kiwi.com. Kiwi.com sold me a booking RIX-DPS that I was not able to check in for due to mistake in booking(minimum layover time set by Emirates was not taken into consideration). I found out about... Read more

Comments: 0
Rating:

I paid for Flexi ticket, but did not get it

Complaint from Shkumbin on 23 May 2023 about Kiwi.com.

I have paid for a flexible ticket online with Kiwi.com. I have done this a few months ago because I wanted to get it cheaper, but I paid flexible just in case somethings happens due to the long period. Now,... Read more

Comments: 0
Rating:

Refund Request

Complaint from MMennillo on 16 May 2023 about Kiwi.com.

My flight in December was canceled and kiwi has still not issued a refund or credit. The airline told me in December that a refund had been issued to kiwi already. They refuse to pass that refund onto me. Read more

Comments: 0
Rating:

Flight rebooked because Kiwi did not pay the airline

Complaint from Alexandre Pinto on 05 May 2023 about Kiwi.com.

I booked a flight with Kiwi with TAP airline. Kiwi took my money but did not pay TAP for the ticket. Consequently, TAP did not issue my ticket and I could not board the flight I paid for. I called... Read more

Comments: 0
Rating:

Baggage refund

Complaint from E Hearte on 28 April 2023 about Kiwi.com.

I booked a trip with Kiwi in 2021 and paid the baggage fees through them. Before the trip Kiwi emailed me to say I needed to pay the baggage fees again at the airport and that I would be reimbursed.... Read more

Comments: 0
Rating:

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