Subway Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -85% decline in complaints about Subway over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 5, 2024

Subway complaint process

Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Subway?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Subway complaints chart

We have received 144 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.

30
27
24
21
18
15
12
9
6
3
0
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May

Subway complaint statistics

Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1159
Total complaints
1157
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 1159 ratings

Subway customer service FAQ:

Why should I file a complaint about Subway on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.

What kind of complaints can I file on Complain.biz about Subway?

You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Subway?

According to our own database with complaints, some common complaints about Subway include: 

  • Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing. 
  • Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders. 
  • Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to. 
  • Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
  •  Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Subway customer service directly?

Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.

How to contact the customer service of Subway?

Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:

The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Subway reviews: (1159)

Authentic experiences shared by our community for your benefit.

MEGAN RAPINOE

Complaint from RAWAWAR on 28 July 2021 about Subway.

I REFUSE TO EAT AT SUBWAY AGAIN UNTIL THE CORPORATE OFFICE OFERS A PUBLIC APOLOGY AND REMOVES MEGAN RAPINOE FROM THEIR ADS AFTER SHE KNEELED DURINGTHE NATIONAL ANTHEM. Read more

Comments: 0
Rating:

MEGAN RAPINOE

Complaint from Pvanneman on 28 July 2021 about Subway.

I have been eating at Subway for over 25 years. Sad to say as long as you employ this anti American, kneeler I will never step foot in a Subway again. Read more

Comments: 0
Rating:

Anti American employee

Complaint from Constitutional Conservative on 28 July 2021 about Subway.

Dear Subway, I have enjoyed your sandwiches for many years. Today I sadly write to inform you that I will never purchase another Subway product again. Your decision to employ the anti-American kneeler Megan Rapinoe to endorse your sandwiches is the reason... Read more

Comments: 0
Rating:

ANTI AMERICAN VALUES

Complaint from R S GILBERT AZ on 28 July 2021 about Subway.

i have enjoyed your sandwiches for many years. Today I sadly write to inform you that I will never purchase another Subway product again. Your decision to employ the anti-American kneeler Megan Rapinoe to endorse your sandwiches is the reason I... Read more

Comments: 0
Rating:

Megan Rapinoe

Complaint from nomore on 28 July 2021 about Subway.

Because you choose to use an America hating individual for you Subway ads you have lost a customer for life. You used to be a staple almost every day when I am on the road, No more !! If you... Read more

Comments: 0
Rating:

Unamerican

Complaint from legalizit on 28 July 2021 about Subway.

If you feel ok to have an executive who kneel at our National Anthem then you are a company that no longer get one penny of my money. So, now, it's Nike and Subway - Who's Next? Read more

Comments: 1
Rating:

Rapinoe

Complaint from Subwaylover on 27 July 2021 about Subway.

Disappointed Subway would hire Rapinoe. I love America. She does not. You have to freedom to hire who ever you want. I likewise have the freedom to patronize companies that celebrate our country. You... Read more

Comments: 0
Rating:

Horrible choice of spokesperson

Complaint from Iceman1776 on 27 July 2021 about Subway.

Dear Subway, I have enjoyed your sandwiches for many years. Today I sadly write to inform you that I will never purchase another Subway product again. Your decision to employ the anti-American kneeler Megan Rapinoe to endorse your sandwiches is the reason... Read more

Comments: 0
Rating:

In-American Endorsers

Complaint from rge8 on 27 July 2021 about Subway.

I’ve eaten subway for lunch everyday but, that ends. You hire Megan Rapinoe anti-American, who walks on US Flags, and kneels for the National Anthem? Well, that’s it for me. I’ll eat elsewhere. Read more

Comments: 0
Rating:

Megan rapinoe

Complaint from Mlallen42 on 27 July 2021 about Subway.

Hello. subway as long as your corporation employs this anti-American athlete I, and my family will never frequent your restaurants. Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?

Media uploaded by our community

Job