Subway Complaint Sentiment: Neutral

Our sentiment meter has detected that Subway complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +20%. While some customers might experience challenges with Subway, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 25, 2024

Subway complaint process

Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Subway?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Subway complaints chart

We have received 144 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.

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Subway complaint statistics

Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1158
Total complaints
1156
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 1158 ratings

Subway customer service FAQ:

Why should I file a complaint about Subway on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.

What kind of complaints can I file on Complain.biz about Subway?

You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Subway?

According to our own database with complaints, some common complaints about Subway include: 

  • Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing. 
  • Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders. 
  • Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to. 
  • Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
  •  Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Subway customer service directly?

Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.

How to contact the customer service of Subway?

Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:

The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Subway reviews: (1158)

Authentic experiences shared by our community for your benefit.

Subway fail

Complaint from Joyce Jensen on 27 July 2021 about Subway.

Subway has been a great fresh option for many years. My large family loves them. But now a spokesperson that disrespects America is so wrong. My husband was in Vietnam and was, like many, exposed to Agent Orange. He and... Read more

Comments: 0
Rating:

Rude employee

Complaint from Baseballboyz178 on 26 July 2021 about Subway.

Sent my daughter in to order lunch for the family. The girl first ignored her and than finally asked her what she wanted. The employee became annoyed because she didn’t understand the order. My daughter became upset because the employee... Read more

Comments: 0
Rating:

Anti American

Complaint from Richard Pierce on 26 July 2021 about Subway.

Subway will no longer be getting any orders from myself and anyone in my family and anyone I can help see the light. Any American business that would hire Megan Rapinoe to be their spokes person deserves to go belly... Read more

Comments: 0
Rating:

Your decision to employ the anti-American kneeler Megan Rapinoe

Complaint from Capt. Ron on 26 July 2021 about Subway.

Dear Subway, I have enjoyed your sandwiches for many years. Today I sadly write to inform you that I will never purchase another Subway product again. Your decision to employ the anti-American kneeler Megan Rapinoe to endorse your sandwiches is the reason... Read more

Comments: 0
Rating:

Rapinoe is a laughingstock in the world

Complaint from ILiveintherealworld on 26 July 2021 about Subway.

If Subway believes THIS piece of self entitled garbage is someone that embodies your company then I no longer wish to be a customer! It's too bad because finding fresh fast food while travelling was impossible before you came on... Read more

Comments: 0
Rating:

Terrible subway representation

Complaint from ProudAmerican on 25 July 2021 about Subway.

Megan Rapinoe does not represent her country by her antics kneeling for the National Anthem. Likewise it reflects poorly on Subway to have her out in front of the company. If she does not feel honored being an American she... Read more

Comments: 1
Rating:

phone stayed busy

Complaint from niquie46 on 25 July 2021 about Subway.

ive been trying to call subway located at above address the phone has been busy for quite sometime cant get through Read more

Comments: 0
Rating:

DISAPPOINTED CUSTOMER

Complaint from Gloria Grant-Graham on 24 July 2021 about Subway.

At 5:06 pm on 7242021 we purchased subway after working in the yard all morning. So we were starved!!! I bite into my turkey and cheese sub and I thought I was eating a fake display sandwich. I asked for... Read more

Comments: 0
Rating:

Your Spokes person

Complaint from Kadie58 on 24 July 2021 about Subway.

The woman that represents your company knelt during the anthem and that is an embarrassment to the USA. I will post that picture all over social media and I will NEVER set foot into a subway again, until she... Read more

Comments: 0
Rating:

Patriotism support

Complaint from ThorM on 24 July 2021 about Subway.

I would buy several subway sandwiches a week for me and my daughter. After watching you company rep on national tv keel for the flag and National anthem, My family is no longer spending money at your stores. ... Read more

Comments: 0
Rating:

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