While SHEIN offers a vast selection of affordable fashion, complaint data from our community has flagged several recurring issues that customers frequently experience. Common complaints include packages not being delivered on time or at all, difficulties obtaining refunds for missing or incorrect items, and unresponsive or unhelpful customer service. Customers have also reported issues with refunds not being processed in a timely manner, and problems with items being damaged or not as described.
To avoid these issues, we strongly advise customers to double-check their delivery addresses and order details before finalizing their purchase. Monitor the progress of your shipment using the tracking information provided and promptly contact customer service for any irregularities. Additionally, keep all transaction records, and consider using a secure payment method to ensure you have recourse in case of disputes. Documenting any issues with photos or videos can also be helpful when resolving complaints.
Do you have a dispute or had a bad customer experience with SHEIN? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to SHEIN.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about SHEIN over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2026
We have received 4 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
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Helpful experiences shared by verified SHEIN customers. Search, discuss and connect with other people in our community.
Complaint from LiliC on 17 March 2026 about SHEIN.
My account with Shein has been frozen due to alleged “suspicious activity.” I have been a loyal customer for many years, placing numerous orders while consistently adhering to Shein’s policies, including those related to purchases and returns. I have also... Read more
Complaint from Adol creation on 12 October 2025 about SHEIN.
I got a message all of a sudden that I requested for a refund on my order And I didn’t do anything like that Read more
Complaint from Lorihflynn on 06 August 2025 about SHEIN.
3 different packages say delivered but none were! Read more
Complaint from tishagrady on 07 May 2025 about SHEIN.
Ordered two bedframes and they were sent to the incorrect address and they wont provide me with a refund or my items my address is correct on shein but the shipping label is someone elses address per ups Read more
Complaint from TheVlo1 on 18 January 2025 about SHEIN.
Shein should not be using pormographoc photos. Why are bare nipples acceptable to view? Read more
Complaint from AileenMalapitan on 30 December 2024 about SHEIN.
I can't order in my shein now because it stated that your account is temporarily froze due to irregular activities Read more
Complaint from Debie57 on 01 December 2024 about SHEIN.
My parcel was delivered in the early hours. It was put over the garden gate and remained there until I found it the next morning. It rained throughout the night and as the bag has holes in it for safety... Read more
Complaint from Honetie on 28 September 2024 about SHEIN.
I had a message saying that my parcel had been delivered this was at 10.30pm. There was nothing delivered when I looked. Hadn’t got to neighbours. The picture of proof is completely wrong. Live tried all ways to get in... Read more
Complaint from Kissy on 18 July 2024 about SHEIN.
It reflects that my account is frozen Read more
Complaint from zaraa on 12 July 2024 about SHEIN.
They won’t let me order anything and they keep saying it’s temporary. Even though it’s been multiple days. They had no reason for freezing my account cus I did nothing. I have £200 credit I haven’t used yet Read more
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