SHEIN complaint: Worse Customer Service Ever

Name: Worse Customer Service Ever
Item: SHEIN
Rating: 1
Author: Karen

Open 9 Sep 2022 99 views Fashion

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Filed 9 Sep 2022 by Karen

They sent me a damage item and the customer service representative said that as a “valued” customer they’ll be issuing the 50% of the refund for the item. Which means I have to pay for the other half.

SHEIN complaint: Worse Customer Service Ever — Photo Karen uploaded with this complaint

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Case details

Status: Open
Company: SHEIN
Filed: 9 Sep 2022
Rating: 1/5
Desired resolution: I want the full refund with the items I had an issue with.
Problem: Only half refund offered for damaged item
About: clothing item

Progress

Filed
Company notified
Company replied
Resolved

9 Sep 2022 Complaint filed and published
9 Sep 2022 Message from Bizzy: we notified SHEIN about this complaint.

See all 188 SHEIN complaints

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