Our sentiment meter has identified a 100% increase in complaints about SHEIN over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering SHEIN's offerings.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with SHEIN? Submit your SHEIN complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of SHEIN.
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Finally, we can turn your complaint into a professional SHEIN complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 48 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Aiswariakumari on 14 October 2021 about SHEIN.
This is my order number GSHMDB00Y0008X2. Usually my parcel is received on the same day after shipping is done but it seems there is no movement on my account. Please I need my order. Read more
Complaint from Crisieseanu on 14 October 2021 about SHEIN.
I submitted one order with 32 items , specially with bday party supplies to be delivered in between 810-1110 according to their website . It’s a very special occasion a birthday party and I manage to plan accordingly… on... Read more
Complaint from Be trendy on 14 October 2021 about SHEIN.
I have ordered on the 23rd of Sep and the status is shipped out. 3 weeks later the status is the same. I contact the support and they said that due to backlogs at HK-DHL, my orders will be delayed... Read more
Complaint from Buthelezi on 11 October 2021 about SHEIN.
My order is not been delivered i placed my order and paid for it my order number is GSHMVE008000CGW , been tracking but still no luck .... Read more
Complaint from Ruchika on 09 October 2021 about SHEIN.
I dont know where the shipment. I have got the email on 24th Sep that shipment shipped and will be delivered between7th -9th Oct. Today is 9th October. Trying to track the shipment it says no order. Read more
Complaint from Tiara Naidoo on 27 September 2021 about SHEIN.
My order is extremely delayed. There is no update via the tracker on the shien app itself at this point it shows its in one place from the 17 September 2021. I am extremely furious as there is a lot... Read more
Complaint from kendrick.blakeney@gmail.com on 25 September 2021 about SHEIN.
my package was delivered but when i got home my merchandise was not there. asummed stolen, i contacted shein a refund or to possibly get my items sent back out and they so far have done nothing Read more
Complaint from gabbipatania on 17 September 2021 about SHEIN.
i payed for fast shipping on this package and never received it so i called DHL and they said that the package was destroyed! Read more
Complaint from samanthawales6 on 13 September 2021 about SHEIN.
Good day My parcel was suppose to arrive between 4-9 September 2021. I have made numerous attempts to find out what has happen to my parcel. The transport company does not pick up their phones and when they do pick up, they... Read more
Complaint from tea14 on 03 September 2021 about SHEIN.
Hi there. I am writing this to express my frustration with my most recent order package I received today by the order number of GSHMV20040007MU. I just had come home from work and was very eager in opening my package... Read more
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