While SHEIN offers a vast selection of affordable fashion, complaint data from our community has flagged several recurring issues that customers frequently experience. Common complaints include packages not being delivered on time or at all, difficulties obtaining refunds for missing or incorrect items, and unresponsive or unhelpful customer service. Customers have also reported issues with refunds not being processed in a timely manner, and problems with items being damaged or not as described.
To avoid these issues, we strongly advise customers to double-check their delivery addresses and order details before finalizing their purchase. Monitor the progress of your shipment using the tracking information provided and promptly contact customer service for any irregularities. Additionally, keep all transaction records, and consider using a secure payment method to ensure you have recourse in case of disputes. Documenting any issues with photos or videos can also be helpful when resolving complaints.
Do you have a dispute or had a bad customer experience with SHEIN? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to SHEIN.
Our sentiment meter has detected that SHEIN complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with SHEIN, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
We have received 3 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
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Helpful experiences shared by verified SHEIN customers. Search, discuss and connect with other people in our community.
Complaint from tea14 on 03 September 2021 about SHEIN.
Hi there. I am writing this to express my frustration with my most recent order package I received today by the order number of GSHMV20040007MU. I just had come home from work and was very eager in opening my package... Read more
Complaint from Virginia Mohlatlole on 25 August 2021 about SHEIN.
I ordered dresses floral and othe stuff bit till to this day I haven't received anything. Please deliver ASAP. Read more
Complaint from No fucking username on 23 August 2021 about SHEIN.
Your carrier is trying to charge me 30 $ just to deliver my parcel from your company and they want me to drive at least a hour in either direction to go pick it up, this is bullshit!!!!! I'm not... Read more
Complaint from Nthabeleng on 22 August 2021 about SHEIN.
I didn't know that there will be additional shipping costs (customs) to South Africa, i want to cancel that order due to the inconvenience. Order GSHMV300A00M27S Read more
Complaint from Seiva on 21 August 2021 about SHEIN.
Shein returned my order without my permission and the one which I paid for the express shipping. I been staying in this country for longer time only for this a package . I been waiting for this and am finding... Read more
Complaint from carleybeatriz on 19 August 2021 about SHEIN.
- I received a dress with a missing draw string - the colors of the clothing I order are very misleading compared to the actual colors in real life Read more
Complaint from Looloo00 on 18 August 2021 about SHEIN.
Hi iv placed 2 separate orders over the last 2 weeks and only the last one is coming up on your site. Iv checked my bank an both payments have been taken out of my account. I haven’t received a... Read more
Complaint from Shirly on 18 August 2021 about SHEIN.
My order was sarposed to be delivered on 01 Aug 2021-06 Aug 2021 oder no BUFZA3070288512YQ Read more
Complaint from Annick Bruce on 18 August 2021 about SHEIN.
I ordered to packs of body suits containing 3 bodysuits in each pack - $30 each. I was very frustrated to see how poorly made these products were - completely see thru and far too long in the body. I understand that... Read more
Complaint from Nandi on 17 August 2021 about SHEIN.
I received an email from SHEIN saying my order has been delivered whilst I did not receive it. Been trying to hold of Baffulo logistics but they are unreachable. I tried calling, I’ve sent emails but no response Read more
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