Hi..I’m ur regular Customer…I ordered worth 1600 items last August 6 under Aaron Dominique Maulion …and I’m wandering until now didn’t Recieve…I had late ordr worth 1025 I received today but this item I think I ordered august... Read more
SHEIN complaints
SHEIN Complaint Sentiment: Negative
Our sentiment meter has identified a 100% increase in complaints about SHEIN over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering SHEIN's offerings.
Sentiment data last updated on May 4, 2024
SHEIN complaint process
Do you have a dispute or had a bad customer experience with SHEIN? Submit your SHEIN complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of SHEIN.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional SHEIN complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about SHEIN?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
SHEIN complaints chart
We have received 48 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
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SHEIN complaint statistics
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
176
Total complaints
174
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
176 ratings
How to contact the customer service of SHEIN?
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
844-802-2500
Contact form:
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
SHEIN reviews: (176)
Authentic experiences shared by our community for your benefit.
Not getting my parcel
Complaint from machethedima on 17 August 2021 about SHEIN.
I ordered a month and weeks back with shein my stuff go to South Africa to a company called buffalo delivery company now I can’t get hold of them I didn’t get my parcel it’s been way long now and... Read more
Goods undelivered
Complaint from Tasliha on 16 August 2021 about SHEIN.
I received an sms from Buffalo Logistics to say that my package will be delivered today (16Aug2021). The entire day went with no sign of the courier company arriving at my residence. When I checked the tracking number on Buffalo... Read more
Express delivery
Complaint from Sparklechire on 14 August 2021 about SHEIN.
I ordered school clothes from Shein to be delivered to my home . Got a notification on the 11th of this month that it had been delivered. It was bever delivered to mh house. But TC they won't say... Read more
I place an order that never arrived and now it's over two weeks late... Read more
Express shipping
Complaint from Aerxsage on 05 July 2021 about SHEIN.
i paid extra so that my package would be here on time. i have to leave the state and won’t be here for months so i was expecting it to come on time since i paid $12.90 for the express... Read more
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