Did not receive my oder for July 2021
Complaint from Virginia Mohlatlole on 25 August 2021 about SHEIN.
I ordered dresses floral and othe stuff bit till to this day I haven't received anything. Please deliver ASAP. Read more
SHEIN complaints
SHEIN Complaint Sentiment: Negative
Our sentiment meter has identified a 100% increase in complaints about SHEIN over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering SHEIN's offerings.
Sentiment data last updated on May 4, 2024
SHEIN complaint process
Do you have a dispute or had a bad customer experience with SHEIN? Submit your SHEIN complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of SHEIN.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional SHEIN complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about SHEIN?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
SHEIN complaints chart
We have received 48 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
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SHEIN complaint statistics
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
176
Total complaints
174
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
176 ratings
How to contact the customer service of SHEIN?
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
844-802-2500
Contact form:
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
SHEIN reviews: (176)
Authentic experiences shared by our community for your benefit.
This is bullshit.
Complaint from No fucking username on 23 August 2021 about SHEIN.
Your carrier is trying to charge me 30 $ just to deliver my parcel from your company and they want me to drive at least a hour in either direction to go pick it up, this is bullshit!!!!! I'm not... Read more
Order shipment
Complaint from Nthabeleng on 22 August 2021 about SHEIN.
I didn't know that there will be additional shipping costs (customs) to South Africa, i want to cancel that order due to the inconvenience. Order GSHMV300A00M27S Read more
They returned my order without my permission
Complaint from Seiva on 21 August 2021 about SHEIN.
Shein returned my order without my permission and the one which I paid for the express shipping. I been staying in this country for longer time only for this a package . I been waiting for this and am finding... Read more
Poor quality and misleading clothing
Complaint from carleybeatriz on 19 August 2021 about SHEIN.
- I received a dress with a missing draw string - the colors of the clothing I order are very misleading compared to the actual colors in real life Read more
Lost order
Complaint from Looloo00 on 18 August 2021 about SHEIN.
Hi iv placed 2 separate orders over the last 2 weeks and only the last one is coming up on your site. Iv checked my bank an both payments have been taken out of my account. I haven’t received a... Read more
Order not delivered
Complaint from Shirly on 18 August 2021 about SHEIN.
My order was sarposed to be delivered on 01 Aug 2021-06 Aug 2021 oder no BUFZA3070288512YQ Read more
Faulty Body Suits
Complaint from Annick Bruce on 18 August 2021 about SHEIN.
I ordered to packs of body suits containing 3 bodysuits in each pack - $30 each. I was very frustrated to see how poorly made these products were - completely see thru and far too long in the body. I understand that... Read more
Did not receive my parcel
Complaint from Nandi on 17 August 2021 about SHEIN.
I received an email from SHEIN saying my order has been delivered whilst I did not receive it. Been trying to hold of Baffulo logistics but they are unreachable. I tried calling, I’ve sent emails but no response Read more
Did not receive my parcel
Complaint from Nandi on 17 August 2021 about SHEIN.
I received an email from SHEIN saying my order has been delivered whilst I did not receive it. Been trying to hold of Baffulo logistics but they are unreachable. I tried calling, I’ve sent emails but no response Read more
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