While SHEIN offers a vast selection of affordable fashion, complaint data from our community has flagged several recurring issues that customers frequently experience. Common complaints include packages not being delivered on time or at all, difficulties obtaining refunds for missing or incorrect items, and unresponsive or unhelpful customer service. Customers have also reported issues with refunds not being processed in a timely manner, and problems with items being damaged or not as described.
To avoid these issues, we strongly advise customers to double-check their delivery addresses and order details before finalizing their purchase. Monitor the progress of your shipment using the tracking information provided and promptly contact customer service for any irregularities. Additionally, keep all transaction records, and consider using a secure payment method to ensure you have recourse in case of disputes. Documenting any issues with photos or videos can also be helpful when resolving complaints.
Do you have a dispute or had a bad customer experience with SHEIN? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to SHEIN.
Our sentiment meter has detected that SHEIN complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with SHEIN, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 14, 2026
We have received 3 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
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Helpful experiences shared by verified SHEIN customers. Search, discuss and connect with other people in our community.
Complaint from LUCASEMMANUEL on 16 October 2021 about SHEIN.
i order number is: 6G57749474296 the mail service that were suppose to recieve my order told me that ,the order has already returned but shein ,refuse to refund and keep lying that the mail services (in france) haven't send it back. so... Read more
Complaint from Aiswariakumari on 14 October 2021 about SHEIN.
This is my order number GSHMDB00Y0008X2. Usually my parcel is received on the same day after shipping is done but it seems there is no movement on my account. Please I need my order. Read more
Complaint from Crisieseanu on 14 October 2021 about SHEIN.
I submitted one order with 32 items , specially with bday party supplies to be delivered in between 810-1110 according to their website . It’s a very special occasion a birthday party and I manage to plan accordingly… on... Read more
Complaint from Be trendy on 14 October 2021 about SHEIN.
I have ordered on the 23rd of Sep and the status is shipped out. 3 weeks later the status is the same. I contact the support and they said that due to backlogs at HK-DHL, my orders will be delayed... Read more
Complaint from Buthelezi on 11 October 2021 about SHEIN.
My order is not been delivered i placed my order and paid for it my order number is GSHMVE008000CGW , been tracking but still no luck .... Read more
Complaint from Ruchika on 09 October 2021 about SHEIN.
I dont know where the shipment. I have got the email on 24th Sep that shipment shipped and will be delivered between7th -9th Oct. Today is 9th October. Trying to track the shipment it says no order. Read more
Complaint from Tiara Naidoo on 27 September 2021 about SHEIN.
My order is extremely delayed. There is no update via the tracker on the shien app itself at this point it shows its in one place from the 17 September 2021. I am extremely furious as there is a lot... Read more
Complaint from kendrick.blakeney@gmail.com on 25 September 2021 about SHEIN.
my package was delivered but when i got home my merchandise was not there. asummed stolen, i contacted shein a refund or to possibly get my items sent back out and they so far have done nothing Read more
Complaint from gabbipatania on 17 September 2021 about SHEIN.
i payed for fast shipping on this package and never received it so i called DHL and they said that the package was destroyed! Read more
Complaint from samanthawales6 on 13 September 2021 about SHEIN.
Good day My parcel was suppose to arrive between 4-9 September 2021. I have made numerous attempts to find out what has happen to my parcel. The transport company does not pick up their phones and when they do pick up, they... Read more
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