Our sentiment meter has identified a 100% increase in complaints about SHEIN over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering SHEIN's offerings.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with SHEIN? Submit your SHEIN complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of SHEIN.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional SHEIN complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 48 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Ronisha on 15 August 2023 about SHEIN.
Ordered 24 items for my daughter for school next week and 3 items were missing. 1 jacket 1 sweatshirt and 1 pair of jeans.I can’t not get in contact with shein customer service Read more
Complaint from Uk on 11 August 2023 about SHEIN.
Instead of me having them to refund my money back to my Paypal account I accidentally agreed for them to give me a store credit almost a year ago I decided to use my store credit just recently and they... Read more
Complaint from Benn on 10 August 2023 about SHEIN.
I received the order on 11 May and paid by cash but noticed all received dresses were low quality so made return exactly based on Shein SOP on 12 May and requested for Refund the payment. During last 4 months, Shein... Read more
Complaint from Chatina on 06 August 2023 about SHEIN.
I sent out 3 different packages because I couldn’t fit any they sent me a email saying the received the merchandise and my refund should be there in 1 to 5 days it’s been 2 weeks and I haven’t... Read more
Complaint from H023fa0208494018 on 03 August 2023 about SHEIN.
I haven’t received my parcel and it’s been weeks .. I’ve been trying to contact SHEIN via their customer service but with no luck Read more
Complaint from Bruce montoya on 31 July 2023 about SHEIN.
Placed an order on line was tracking my package it was delivered to the wrong address .it was not the address that was given to them .all I want is my order shipped to my house asap Read more
Complaint from Jeanette Rosario on 29 July 2023 about SHEIN.
Order GSUN85153000F2E was stolen when delivery person left package in lobby of building instead of knocking on my door Read more
Complaint from Xilenie on 19 July 2023 about SHEIN.
Order GSUN8C59B00N7HD My package was left in the streets and was stolen. They didn’t even ring my bell. Read more
Complaint from rydavenport207 on 18 July 2023 about SHEIN.
I had ordered a shein package and there were broken items. Read more
I was about to place the order but its shows your account is suspended Read more
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