Wrong product
Complaint from McQuaker on 17 September 2023 about SHEIN.
Very disappointed also it was a lot of money l think it sounds like a scam and it has upset me lam a old lady so l could do with out the upset Read more
SHEIN Complaints Service & Advice
Most Common SHEIN Complaints and Tips
While SHEIN offers a vast selection of affordable fashion, complaint data from our community has flagged several recurring issues that customers frequently experience. Common complaints include packages not being delivered on time or at all, difficulties obtaining refunds for missing or incorrect items, and unresponsive or unhelpful customer service. Customers have also reported issues with refunds not being processed in a timely manner, and problems with items being damaged or not as described.
To avoid these issues, we strongly advise customers to double-check their delivery addresses and order details before finalizing their purchase. Monitor the progress of your shipment using the tracking information provided and promptly contact customer service for any irregularities. Additionally, keep all transaction records, and consider using a secure payment method to ensure you have recourse in case of disputes. Documenting any issues with photos or videos can also be helpful when resolving complaints.
How and why file a complaint about SHEIN?
Do you have a dispute or had a bad customer experience with SHEIN? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to SHEIN.
SHEIN Customer Sentiment: Neutral
Our sentiment meter has detected that SHEIN complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with SHEIN, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
SHEIN complaints chart
We have received 3 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
SHEIN complaint statistics
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
187
Total complaints
185
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
187 ratings
How to contact the customer service of SHEIN?
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
844-802-2500
Contact form:
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about SHEIN: (187)
Helpful experiences shared by verified SHEIN customers. Search, discuss and connect with other people in our community.
Incorrect Refund Amount
Complaint from Hala on 09 September 2023 about SHEIN.
GSON7V21N000DBY Order I only kept the golden tank and the yellow cardigan. I hope for the rest of the pieces. I sent them to you and did not keep them. There is another thing. If a theft occurred in your... Read more
Hall order delivered but not received
Complaint from Marcella Cosgrove on 08 September 2023 about SHEIN.
delivered and not received and waiting for last three weeks Read more
Poor customer service
Complaint from AI on 07 September 2023 about SHEIN.
I ordered items from SHEIN and never received them and then when I looked at tracking it stated it was delivered but not received. I reached out to shein and asked where my items were and they had asked if... Read more
Missing package
Complaint from Bhupinder kaur on 04 September 2023 about SHEIN.
Me did not get my package it’s show me delivered and my order number is D10014161401258 so I want my package refund .me already try to contact with Shein customer care service but I was unable .so I want my... Read more
Missing item
Complaint from Phila on 01 September 2023 about SHEIN.
I place an order,when my order arrived my bag was supposed to come with a cross belt it was missing. I don't know how I am going to use this bag. Read more
I returned many items and did not receive my refund
Complaint from Edel on 29 August 2023 about SHEIN.
I never received a refund even though they said they got the items I returned. They said it was because the bank wouldn’t allow my return to be put back on my card. I called and the bank said they... Read more
Writing missed some words
Complaint from Eikimounga Polaapau on 29 August 2023 about SHEIN.
I bought a shirt that supposed to have writing Energy on it. When it came, it only has Energ. Missed the y Read more
Package never came
Complaint from okshelley05 on 24 August 2023 about SHEIN.
I was supposed to get my package the 21sr. I even checked a box that said i’d be compensated if it didn’t. It’s now the 24th and I still haven’t gotten it and shein is completely unreachable. I tried to... Read more
delivery leave any where
Complaint from AUNT ANN on 21 August 2023 about SHEIN.
It seems my package was left out side downtown long beach because the business was closed. I can not get thur SHE IN to address this and my loss of items! Read more
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