Our sentiment meter has identified a 100% increase in complaints about SHEIN over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering SHEIN's offerings.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with SHEIN? Submit your SHEIN complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of SHEIN.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional SHEIN complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 48 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Hala on 09 September 2023 about SHEIN.
GSON7V21N000DBY Order I only kept the golden tank and the yellow cardigan. I hope for the rest of the pieces. I sent them to you and did not keep them. There is another thing. If a theft occurred in your... Read more
Complaint from Marcella Cosgrove on 08 September 2023 about SHEIN.
delivered and not received and waiting for last three weeks Read more
Complaint from AI on 07 September 2023 about SHEIN.
I ordered items from SHEIN and never received them and then when I looked at tracking it stated it was delivered but not received. I reached out to shein and asked where my items were and they had asked if... Read more
Complaint from Bhupinder kaur on 04 September 2023 about SHEIN.
Me did not get my package it’s show me delivered and my order number is D10014161401258 so I want my package refund .me already try to contact with Shein customer care service but I was unable .so I want my... Read more
Complaint from Phila on 01 September 2023 about SHEIN.
I place an order,when my order arrived my bag was supposed to come with a cross belt it was missing. I don't know how I am going to use this bag. Read more
Complaint from Edel on 29 August 2023 about SHEIN.
I never received a refund even though they said they got the items I returned. They said it was because the bank wouldn’t allow my return to be put back on my card. I called and the bank said they... Read more
Complaint from Eikimounga Polaapau on 29 August 2023 about SHEIN.
I bought a shirt that supposed to have writing Energy on it. When it came, it only has Energ. Missed the y Read more
Complaint from okshelley05 on 24 August 2023 about SHEIN.
I was supposed to get my package the 21sr. I even checked a box that said i’d be compensated if it didn’t. It’s now the 24th and I still haven’t gotten it and shein is completely unreachable. I tried to... Read more
Complaint from AUNT ANN on 21 August 2023 about SHEIN.
It seems my package was left out side downtown long beach because the business was closed. I can not get thur SHE IN to address this and my loss of items! Read more
Complaint from BN on 19 August 2023 about SHEIN.
I've always enjoyed many of the items that I bought off of Shein. However, their delivery time takes forever and I never received my refund from my last order that was returned. It stated that it was refunded on my Shein... Read more
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