Ad on Youtube
Complaint from Hayden11 on 10 May 2024 about SHEIN.
There was a naked woman holding her breast on a running ad on YouTube they only thing noted SHEIN may have been advertising was long white nails. Read more
SHEIN Complaints Service & Advice
Most Common SHEIN Complaints and Tips
While SHEIN offers a vast selection of affordable fashion, complaint data from our community has flagged several recurring issues that customers frequently experience. Common complaints include packages not being delivered on time or at all, difficulties obtaining refunds for missing or incorrect items, and unresponsive or unhelpful customer service. Customers have also reported issues with refunds not being processed in a timely manner, and problems with items being damaged or not as described.
To avoid these issues, we strongly advise customers to double-check their delivery addresses and order details before finalizing their purchase. Monitor the progress of your shipment using the tracking information provided and promptly contact customer service for any irregularities. Additionally, keep all transaction records, and consider using a secure payment method to ensure you have recourse in case of disputes. Documenting any issues with photos or videos can also be helpful when resolving complaints.
How and why file a complaint about SHEIN?
Do you have a dispute or had a bad customer experience with SHEIN? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to SHEIN.
SHEIN Customer Sentiment: Neutral
Our sentiment meter has detected that SHEIN complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with SHEIN, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
SHEIN complaints chart
We have received 3 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
SHEIN complaint statistics
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
187
Total complaints
185
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
187 ratings
How to contact the customer service of SHEIN?
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
844-802-2500
Contact form:
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about SHEIN: (187)
Helpful experiences shared by verified SHEIN customers. Search, discuss and connect with other people in our community.
Unhelpful, Uncaring, Unreliable
Complaint from Amyj13 on 02 May 2024 about SHEIN.
I ordered clothes from Shien and have done many times, being impressed with their team on many occasions. However this time, my parcel was unsafely delivered, left on the main road and as a result stolen. Now I have contacted... Read more
Delivery not received
Complaint from Phil pass on 02 April 2024 about SHEIN.
package miss delivered to someone else Read more
THE PROBLEM IS THAT I RECEIVED A REFUND BUT IT WAS PUT ON THE WRONG CREDIT CARD THE CREDIT CARD THEY PUT MY REFUND ON WAS CANCELLED BC OF FRAUD. I DID UP DATE MY NEW CREDIT CARD INFO.... Read more
Delayed delivery
Complaint from Celestine on 01 December 2023 about SHEIN.
Hii I would like to enquire about my order, I ordered it on the 13th of November and it took long to get an update , today I got a notification saying my order is being delayed due to shortage... Read more
Complain for a delivery man
Complaint from Jhojho on 25 November 2023 about SHEIN.
Goodmorning! Someone is harrassing me thru my watsapp a man who thinks im a prostitute. The number i have right now is personal, only friends and deliveries knows about this. Read more
Refund not received
Complaint from Fran3105 on 09 November 2023 about SHEIN.
Only one order has been refunded out of the 4. Attached the UPS receipt for the return showing that the package was 10.65 lbs which contains the below: Total of 7 items. I have been refunded only for the shoes.... Read more
I haven’t received my order
Complaint from sbercaci on 27 September 2023 about SHEIN.
The app says that the package has been delivered and received, but I didn’t receive it. I don’t know who has it, and the system can’t help me out with this problem. I want rather my money back or my... Read more
No good recived for the second time
Complaint from Trishm0593@gmail.com on 25 September 2023 about SHEIN.
O my god on goods delivered for the second time shein have my money and I have no goods I’m very in happy I want to get my goods or money and compensation as soon as possible 3 weeks waiting... Read more
REFUSE TO FEFUND FOR STOLEN PACKAGE
Complaint from DeeAnn on 20 September 2023 about SHEIN.
I have repeatedly ask SHEIN not to use SpeedX to deliver my packages because they leave them unattended in an apartment building lobby. Once stolen they refuse to issue a refund stating the package was successfully delivered. That is very... Read more
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