SHEIN complaint: Incorrect Refund Amount

Complaint from Hala reported on 09 September 2023 about SHEIN

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My complaint:

GSON7V21N000DBY Order
I only kept the golden tank and the yellow cardigan. I hope for the rest of the pieces. I sent them to you and did not keep them. There is another thing. If a theft occurred in your warehouse, is the customer the one who bears the responsibility? Please find a solution quickly. The issue took a long time, and I had to pay for things that I did not keep, so I ask for help.

Suggested solution:

I am satisfied when I only pay for the things I keep. I buy from Al-Shein for thousands, and the customer is always right, as you know, and he should be comfortable dealing with you.

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