Broken items
Complaint from rydavenport207 on 18 July 2023 about SHEIN.
I had ordered a shein package and there were broken items. Read more
SHEIN complaints
SHEIN Complaint Sentiment: Negative
Our sentiment meter has identified a 500% increase in complaints about SHEIN over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering SHEIN's offerings.
Sentiment data last updated on May 18, 2024
SHEIN complaint process
Do you have a dispute or had a bad customer experience with SHEIN? Submit your SHEIN complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of SHEIN.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional SHEIN complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about SHEIN?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
SHEIN complaints chart
We have received 45 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
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SHEIN complaint statistics
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
178
Total complaints
176
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
178 ratings
How to contact the customer service of SHEIN?
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
844-802-2500
Contact form:
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
SHEIN reviews: (178)
Authentic experiences shared by our community for your benefit.
I was about to place the order but its shows your account is suspended Read more
Missing goods
Complaint from Ishola joy on 16 July 2023 about SHEIN.
I ordered for goods on shein but I did not receive my order Order No: GSON7FA5M001NGT Read more
My order it says it has been returned to china
Complaint from 209-864-0137 on 16 July 2023 about SHEIN.
I submitted an irder on 06/30/23 and was expecting to receive my order between the 8th - 13th of july, instead it says my order says it went back to sender which is in china!???? Read more
Parts missing
Complaint from Romana kanta on 12 July 2023 about SHEIN.
My ordered number sh23052631975 Multi layer shoe storage rack, only side wall received, inside rack and parts missing Read more
My order has been really delayed
Complaint from Elli on 04 July 2023 about SHEIN.
My order has been really delayed and i completed my order 18 days ago and my estimated day of receiving my package was 1 week ago. And my track option keeps saying that my order will be dealyed fir... Read more
Delivered but not received
Complaint from Alexus on 04 July 2023 about SHEIN.
Shein took my money, I ordered 3 different packages, THEY HAVE NOT CAME, I have email them, they tell me to look outside and to check with a neighbor, nobody took it, it’s not outside, I paid good money for... Read more
Wrong item delivered
Complaint from Jiby Jose on 01 July 2023 about SHEIN.
I ordered for storage box but was delivered only lids Read more
Cant select items for return
Complaint from iva.nb on 27 June 2023 about SHEIN.
I saw a few examples on the net how to return items to shein but in my account it isnt visible, eg. I can select items which I want to send back. Read more
Shady SHEIN
Complaint from Onlyprincesshere on 25 June 2023 about SHEIN.
I placed an order for 20 items but only received 17 of them. I went through their “missing items” process and have been told that they won’t resend or refund me for the missing items because their warehouse has... Read more
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