Filed 25 Jun 2023 by Melissa
I placed an order for 20 items but only received 17 of them. I went through their “missing items” process and have been told that they won’t resend or refund me for the missing items because their warehouse has ed that these items were in my package and advised me to contact the courier (FedEx) to file a claim but they said that only the shipper can file a claim for missing items but SHEIN isn’t willing to help with this. I asked for ation from SHEIN that can prove all 20 items were in fact shipped but haven’t received a response in over 72 hours!! So I paid for items and didn’t get them and they won’t resend them or refund me for them and I can’t file a claim with FedEx and SHEIN won’t file one so I guess I’m SOL
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