SHEIN complaint: Orders not yet ship
Filed 14 Oct 2021 by A
I have ordered on the 23rd of Sep and the status is shipped out. 3 weeks later the status is the same. I contact the support and they said that due to backlogs at HK-DHL, my orders will be delayed by 2-3 weeks. I contacted DHL to enquire and they said that the parcel is still with shein and not yet handed to them and they are not facing any backlog issues. I informed shein and they said that the backlog is at their level and connot do anything though it is an express shipping and i have to wait.
So whats the use of express shipping?
Why should we pay the extra cost for it?
Is this what they called a customer service?
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