Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 3, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May

Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1381 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Misleading information and unfairly treates

Complaint from Mr Mokhine on 15 July 2020 about Netflix.

Good evening, I hope you can assist. I recently opened an account with you this month in the 7th. I received an email ation which also verified that my first payment will be on the 7th of August. I was... Read more

Comments: 0
Rating:

Overpayment cancellation of account

Complaint from ju_stevenson@hotmail.co.uk on 14 July 2020 about Netflix.

I have been overpaying for 4 months. Netflix have charged me £11.99, twice, for 4 months. I called and was told that they wouldn't refund me for all 4 months, just one month, and that I would have to contact... Read more

Comments: 0
Rating:

Profanity wording in trailer for Warrior Nun

Complaint from Less Mindless Profanity on 13 July 2020 about Netflix.

The official trailer for the first season of a new Netflix show titled Warrior Nun contains the statement FUCKS GIVEN at time marker 2:08 2:36. I complained to Netflix customer services and was told that the statement was permitted... Read more

Comments: 0
Rating:

Turkish series taken off netflix

Complaint from Poetsjar on 12 July 2020 about Netflix.

The turkish series Gonul was removed on July 12th. As it was my favorite series I would like to know why. I called the netflix customer service and the representative seemed clueless. She was not able to tell me anything.... Read more

Comments: 0
Rating:

Netflix Shows Movies

Complaint from Nicholl on 11 July 2020 about Netflix.

I am so sick of you guys bringing out really great movies, and really good series, and you guys take forever to bring the next series back, and how about the movies, like I’m sick of you guys teasing me,... Read more

Comments: 0
Rating:

Misleading information

Complaint from cskimpel on 10 July 2020 about Netflix.

Netflix listed the movie Roman J. Inreal; Esquire as a movie based on real life. After watching it, I found it difficult to believe, because I believe part of the legal plot was incorrectly stated. My research did not turn... Read more

Comments: 0
Rating:

Audio is not working

Complaint from Dinesh Upadhyaya on 10 July 2020 about Netflix.

Audio is not working for many series one of the latest is for protector season 4. Let me know how it can be resolved Read more

Comments: 0
Rating:

Legal racism

Complaint from Racially abused on 10 July 2020 about Netflix.

Why is that this program is even available on netflix it is utterly degrading that racism reversed is suddenly okay is that saying a white nationalist comedy is possible. Why does every other sentance abuse white people when there... Read more

Comments: 0
Rating:

Money deducted from my account

Complaint from Monikayadav on 10 July 2020 about Netflix.

Before renewal, i already cancelled my membership. But still money is deducted from my account. I don't want to continue anymore. Then why did it happened Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?

Media uploaded by our community