Cheating and want my refund
Complaint from Dhwani on 26 March 2020 about Netflix.
I was said free trial for month and when I signed in they charged my on my card Read more
Netflix complaints
Netflix Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Netflix complaint process
Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netflix?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netflix complaints chart
We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.
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Netflix complaint statistics
Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
1382 ratings
Netflix customer service FAQ:
Why should I file a complaint about Netflix on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.
What types of complaints can I file about Netflix on Complain.biz?
You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.
What are the most common complaints about Netflix?
According to our complaints database, some common complaints about Netflix include:
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
- Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
- Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
- Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
- Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.
Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Netflix customer service directly?
After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.
How to contact the customer service of Netflix?
Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:
The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netflix reviews: (1382)
Authentic experiences shared by our community for your benefit.
Glee should not be viewable
Complaint from leahcharellexo on 26 March 2020 about Netflix.
i appreciate glee is a loved series for viewers but as everyone is aware of Mark salling is in these episodes. a man who is a known pedophile. this to me is unacceptable to be seeing the show on netflix... Read more
Free 30 day trail
Complaint from Tavaras235 on 26 March 2020 about Netflix.
On March 11 I began doing the 30 day free Netflix to see if I wanted to get it or not. After about a week I began having trouble getting on Netflix. I had to change my password several time... Read more
Monthly Charges debited after cancellation
Complaint from subhash87672@gmail.com on 25 March 2020 about Netflix.
We have been cancelled subscription of Netflex due to don't want continue. But after that my account has been debited Rs 649- today Read more
I have had to reset my password 5 times as it is not accepted when I login. I went to live chat twice and got exactly the same prerecorded response and was handed over to a different organisation and... Read more
profile hacked
Complaint from traveller on 22 March 2020 about Netflix.
i am existing subscriber. facing massive issues in logging in. Suddenly someone has logged on to my profile from New Jersey. When i try logging in, it shows email id is invalid. However, the monthly subscription charges are getting charged to my credit card. Read more
Netflix account hacked
Complaint from JP on 21 March 2020 about Netflix.
Are you people playing with me. I am not able to use my account from last 2 months. There is a limit to everything. You people don't understand, if people talk to u politely. I have been calling multiple times,... Read more
Inappropriate scenes in rated 14 movie
Complaint from Aimaeh on 17 March 2020 about Netflix.
My son was watching a TV-14 movie called Lock Key and in season 1 episode 2 there is a scene of a woman having sex and choking a young man. You can clearly see them from the shoulders up.... Read more
Money deducted even after discontinuing my membership
Complaint from Rmishra on 16 March 2020 about Netflix.
Dear Madam Sir, This is to inform that I cancelled my account membership with Netflix but they deducted my money. Its been more than a month but my money has not been refunded back. First of all, I wasn't... Read more
Payment deduction before without pre notice
Complaint from Yatish Kumar Nigam on 15 March 2020 about Netflix.
I have open Netflix account in dated 12th March,2020 for 30 days free trial and after complition 30 days, we have charge Rs. 799- for one month plan. But yesterday 14th March , I have got a massage from Netflix... Read more
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