Netflix complaint: profile hacked

Complaint from traveller reported on 22 March 2020 about Netflix

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

i am existing subscriber.
facing massive issues in logging in.
Suddenly someone has logged on to my profile from New Jersey.
When i try logging in, it shows email id is invalid.
However, the monthly subscription charges are getting charged to my credit card.

Suggested solution:

please restore my profile

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