I understand the whole not sharing ur password to people however some have multiple houses. Some also might pay for Netflix for their child to watch and would like to let the babysitters have the info for their kids to... Read more
Netflix complaints
Netflix Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on March 29, 2024
Netflix complaint process
Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netflix?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netflix complaints chart
We have received 41 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.
Netflix complaint statistics
Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
Netflix customer service FAQ:
Why should I file a complaint about Netflix on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.
What types of complaints can I file about Netflix on Complain.biz?
You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.
What are the most common complaints about Netflix?
According to our complaints database, some common complaints about Netflix include:
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
- Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
- Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
- Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
- Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.
Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Netflix customer service directly?
After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.
How to contact the customer service of Netflix?
Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netflix reviews: (1382)
Authentic experiences shared by our community for your benefit.
New policy
Complaint from Sephira on 26 August 2023 about Netflix.
Can no longer share my own account that I pay for with anyone outside the home!!! Yet, they still charged me, and was going to keep charging me for that service!!! I called and had that taken care... Read more
Tricked into cancelling my account and losing my basic plan
Complaint from Ash30 on 18 August 2023 about Netflix.
My account was changed from basic to premium. I did not do this change and I changed it immediately back to basic. I was however charged for premium for the billing period. I chatted with an agent to rectify this,... Read more
Removing the best movies
Complaint from Hopes end 64 on 03 August 2023 about Netflix.
you all are taking off the best movies and tv shows you have on Netflix and it’s BS! Read more
rules changed
Complaint from damiren on 30 July 2023 about Netflix.
first they said you can opt for 5 accounts now when i pay for my accounts that are not really at the same address with me (children at grandma,etc) they want more? attached transcripts with the support ---------- Forwarded message... Read more
Racist category
Complaint from Pasion Cubana on 22 July 2023 about Netflix.
Dear Today I woke up and wanted to put Netflix on for my 8 year old daughter. To her and my surprise we found a whole new category named: movies about black people for kids. I was flabbergasted and my... Read more
So I constantly have issues with watching Netflix and not it’s not my internet connection because all of the other better apps I have no problem watching. This is literally my 6th time trying to watch the new Quarterback show.... Read more
Netflix Subscription
Complaint from Abdul S on 15 July 2023 about Netflix.
I paid Netflix Subscription bill on 11 July 2023 2.05am using Google Pay. But the payment was not updated in that Netflix account, Kindly review. Read more
Not able to use services while traveling
Complaint from Troy Beal on 10 July 2023 about Netflix.
My daughter travels for work and personal, Our whole family and household travel's for work and personal and we are not able to use the services while traveling. We use Roku and firestick and instead of watching on a small... Read more
Work on the road and can’t access my account due to password restrictions.
Complaint from Nada1991 on 08 July 2023 about Netflix.
I travel for work and I’m gone for months at a time. Why am I not able to use the Netflix account I pay for and get forced to purchase additional users for my account? How is it password sharing... Read more
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