Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 41 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Household

Complaint from FawnP18 on 27 August 2023 about Netflix.

I understand the whole not sharing ur password to people however some have multiple houses. Some also might pay for Netflix for their child to watch and would like to let the babysitters have the info for their kids to... Read more

Comments: 1
Rating:

New policy

Complaint from Sephira on 26 August 2023 about Netflix.

Can no longer share my own account that I pay for with anyone outside the home!!! Yet, they still charged me, and was going to keep charging me for that service!!! I called and had that taken care... Read more

Comments: 1
Rating:

Removing the best movies

Complaint from Hopes end 64 on 03 August 2023 about Netflix.

you all are taking off the best movies and tv shows you have on Netflix and it’s BS! Read more

Comments: 0
Rating:

rules changed

Complaint from damiren on 30 July 2023 about Netflix.

first they said you can opt for 5 accounts now when i pay for my accounts that are not really at the same address with me (children at grandma,etc) they want more? attached transcripts with the support ---------- Forwarded message... Read more

Comments: 0
Rating:

Racist category

Complaint from Pasion Cubana on 22 July 2023 about Netflix.

Dear Today I woke up and wanted to put Netflix on for my 8 year old daughter. To her and my surprise we found a whole new category named: movies about black people for kids. I was flabbergasted and my... Read more

Comments: 0
Rating:

Quality

Complaint from Eldet_justin@yahoo.com on 19 July 2023 about Netflix.

So I constantly have issues with watching Netflix and not it’s not my internet connection because all of the other better apps I have no problem watching. This is literally my 6th time trying to watch the new Quarterback show.... Read more

Comments: 0
Rating:

Netflix Subscription

Complaint from Abdul S on 15 July 2023 about Netflix.

I paid Netflix Subscription bill on 11 July 2023 2.05am using Google Pay. But the payment was not updated in that Netflix account, Kindly review. Read more

Comments: 0
Rating:

Not able to use services while traveling

Complaint from Troy Beal on 10 July 2023 about Netflix.

My daughter travels for work and personal, Our whole family and household travel's for work and personal and we are not able to use the services while traveling. We use Roku and firestick and instead of watching on a small... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?