Two representatives refused to transfer my call to a supervisor or manager,as requested.
The first call was 03232022 at approximately 8:25AM. Her name, she said, was Sal.
She did not answer my questions.
She was not a good listener. I had to repeat everything more than twice.
The 2nd Representative Jackie, refused to transfer me to a supervisor. I asked several times.
Representatives should never answer a call without a pen!!!
They should not have to repeatedly ask the customer to repeat themselves.
If requesting a supervisor because they neglect to give you professional support. They usually find a reason not to transfer the call.
A supervisor should always be available to give resolution to a call
I am quite disenchanted with how my calls were handled.