My complaint:
Charged for over 6 months after de-activating my Netflix account.
Contacted customer service – first chat transcript was terminated as soon as I provided all my information.
Second customer service adviser found account using my payment method – cancelled the account and refunded recent charge. Upon requesting further information on the account (to ensure I don’t have any other security breaches and payment information being used by other parties) the advisor would not provide the information.
I requested to lodge a complaint and for a refund of the previous 6 months of information.
Was told – we can’t do that.
Suggested solution:
Provided me with some details to find out what account was active that I wasn\'t aware off
Refunded me for the service I was un-aware that I was paying for!
