Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 20, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Not playing my saved list

Complaint from Jessiepitts on 20 July 2020 about Netflix.

Been trying to watch my saved films and programs for the past week now and it just says no try again later I think u should not charge me for that month its awful Read more

Comments: 0
Rating:

About my subscription

Complaint from Ollytech on 20 July 2020 about Netflix.

I downloaded the Netflix app yesterday on my phone and it was already on my TV,so I followed the instructions and when I got to step 3,I used my Fidelity ATM card to complete the process.I subscribed for the standard... Read more

Comments: 1
Rating:

Misselling

Complaint from godwinlobo2000@yahoo.com on 20 July 2020 about Netflix.

I logged in through mobile to subscribe to netflix o. 13 June and when I was selecting the package a pop up apperead saying its free for first 30 days and after putting the bank details the amount was debited... Read more

Comments: 0
Rating:

Is Netflix aiding in grooming children?

Complaint from KPowell on 20 July 2020 about Netflix.

In Abby Hatcher- When Teeny Terry gets upset, he blows up like a puffer fish. For Terry to become normal size again Abby has to tickle his tickle spot. This spot is located in between his legs. Terry giggles and he shrinks... Read more

Comments: 0
Rating:

There are porno's on Netflix

Complaint from Mzthickness on 19 July 2020 about Netflix.

I clicked on a movie last night and it was porn. It's called Gasper Noe's love. This movie has real sex scenes it such as a man an woman giving each other hand jobs and then he put on... Read more

Comments: 0
Rating:

There are porno's on Netflix

Complaint from Mzthickness on 19 July 2020 about Netflix.

I clicked on a movie last night and it was porn. It's called Gasper Noe's love. This movie has real sex scenes it such as a man an woman giving each other hand jobs and then he put on... Read more

Comments: 0
Rating:

Stop using x rated and explicit scene and vulgarity

Complaint from Disha123 on 19 July 2020 about Netflix.

Hi, it is very disturbing to see how directors used filthy, x rated and violent and women's exploitation in the films and series to grab some audience eyeballs and make some extra penny.. these kind of scenes are very mind... Read more

Comments: 0
Rating:

Andy Griffith Show was taken off.

Complaint from myancey1231 on 18 July 2020 about Netflix.

I would like to make you aware that there are many people who loved watching Andy Griffith Show over and over again. I was one of them. I looked forward to watching the Andy Griffith Show every day.... Read more

Comments: 0
Rating:

Wrongful debit of unuse service

Complaint from ahmedabdullahitunde on 16 July 2020 about Netflix.

Dear team Kindly be informed that I deactivated my Netflix account and stopped using the app since MAY but to my surprise I was debited for a service o stopped using since May Username_ ahmedabdullahitunde Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?