Netflix complaint: Cancellation and renewal of service without authorization
Filed 12 Sep 2021 by Sara
I received an email from Netflix last night stating there was a login to my account from Central District in Colombia. Next email stated I had cancelled my account. At 4:30 AM today, I received an email stating my account had been renewed. When I checked my account to see what was happening, the price had increased to $17.99 as opposed to the $13.99 I was paying monthly. I couldn’t even cancel because it requires the one month billing cycle starting today at $17.99 before cancelling!!!!!
Help center refused to help me and were extremely rude.
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