The new setup is completely retarded in my opinion. The way you scroll the titles, and the way they open is extremely annoying. Especially to those who have sensitive eyes. The way the titles open sideways is extras bothersome to... Read more
Netflix complaints
Netflix Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 17, 2024
Netflix complaint process
Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netflix?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netflix complaints chart
We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.
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Netflix complaint statistics
Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
1381
Total complaints
1381
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
1381 ratings
Netflix customer service FAQ:
Why should I file a complaint about Netflix on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.
What types of complaints can I file about Netflix on Complain.biz?
You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.
What are the most common complaints about Netflix?
According to our complaints database, some common complaints about Netflix include:
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
- Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
- Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
- Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
- Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.
Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Netflix customer service directly?
After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.
How to contact the customer service of Netflix?
Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:
The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netflix reviews: (1381)
Authentic experiences shared by our community for your benefit.
Content of many films has become too explicit, dark, vulgar and offensive to watch
Complaint from Lindsay on 09 July 2020 about Netflix.
Some films are becoming too dark too violent and sex scenes , nudity NOT NECESSARY and offensive. As a family with are sick and tired with the numerous films on both Netflix, having to fast forward through vulgar scenes that... Read more
Charges twice for my subscription
Complaint from Jologs on 09 July 2020 about Netflix.
Last night July 8,2020 i make a subscription of 39 dhs per month then i make the payment on the same time. Then today July 9,2020 i got again message from the bank that i was charge by Netflix for 39... Read more
Non emergency
Complaint from Alyssa on 09 July 2020 about Netflix.
Hello I’m Alyssa Gillett and I’m 13 years old My complaint is that some episodes have gone missing on Netflix. LEGO ninjago masters of spinjitsu. Season 2,3,4,5 and a genie season has gone. Now I know this isn’t Ergent but... Read more
Suggestion
Complaint from Mrsuggestive1 on 08 July 2020 about Netflix.
Hello, Firstly, you should have an easy method for customers to reach out to you with product usage and improvement advice. Secondly, you could set your organization apart by simply adding the ability to filter search results so that specific parameters... Read more
Krishna and leela
Complaint from patel_01011 on 08 July 2020 about Netflix.
Showing that movie against a religion in india. Read more
Billing complaint
Complaint from Gideon on 08 July 2020 about Netflix.
I was billed more than ones for the Netflix monthly subscription. Read more
Removed seasons of a popular show
Complaint from SusannahMK on 07 July 2020 about Netflix.
Growing up, H2O Just add Water was one of my favorite shows to watch on Netflix. I now am showing it to my kids and I saw that season 2 and 3 are gone. I was very disappointed to discover... Read more
Screenshots
Complaint from Eg on 06 July 2020 about Netflix.
I would like to screenshot. It sucks not being able to screenshot my hot anime guys to my camera roll. Where else am I supposed to find the beauty of Shirou Ogami. Read more
Pornography on Netflix
Complaint from Ticiagianna@ on 06 July 2020 about Netflix.
The title is Love. That is a pornographer film that should not be on Netflix. My 13 old came across it and told me about it. Said that is the topic of the school group chat. How is this possible... Read more
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