My complaint:
Back in June of 2020 , I tried to log into my Netflix account but kept getting an error message of invalid password. I tried to reset it but my account wasn’t recognized. I call for assistance and the customer service rep told me that account was closed and I would have to reregister but she couldn’t offer me the trial rate because I was already a customer. She couldn’t see a valid reason for the account to be closed but then set up a new account. Fast forward I noticed that I was being double billed for two accounts from July 5, 2020 to January 19, 2021. When speaking to customer service on this matter, they told me it was a bank issue because my Netflix account was compromised and they would (the bank) reimburse me my losses. She assured me she was closing the other account and removing my credit card and refunded me one of the charges from January.
Suggested solution:
I want to be refunded the amount of $111.93 for being double billed, as if I had two separate accounts. This was surely not an account compromise and I hate keep getting the runaround and hear you say there is nothing else you can do. I've been a Netflix customer for quite some time and expected to be treated fairly. Please refund me my money.
