My complaint:
called into netflix about my device not streaming netflix. The individual said we needed to try several steps to see if we could get it to work. Did all the necessary steps and it did not fix the issue. Case was escalated but before it was I was told. It may not be resolved Netflix will not call me back if it is not resolved nor will they try to reach out to me to try and resolve the issue.
I asked to be transferred to a supervisor to be told the same thing. I then asked for someone else. Supervisors response was no we will not transfer you to someone else. This is the only answer they have.
Suggested solution:
They should resolve the issue with the app not launching and keep data so that when the issue happens again your not starting all over again.