Netflix complaint: Double-Billed, Account Canceled
Filed 31 Jan 2021 by Dave
I’ve set up automated monthly payments (credit card). Month of December 2020, I was double-billed $32.98. Called Netflix; representative said I had only been billed once. Called US Bank (Visa) and disputed one Netflix charge. When the disputed charge was credited, Netflix canceled my account. Bottom line, I still paid December Netflix charge; simply did not double-pay. U.S. Bank indicated time stamp for first December Netflix charge was 121420, 3:55 AM. Time stamp for second Netflix charge was 121420, 8:41 AM. Called Netflix again, but they could not provide time stamp for their 121420 charge. Netflix could not if one of two charges was fraudulent. I’ve been a customer for 10 years, without EVER missing a payment, to include December 2020. I simply refuse to pay a double-charge in December.
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