Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 11, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1381
Total complaints
1381
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1381 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1381)

Authentic experiences shared by our community for your benefit.

Subscription

Complaint from Vijay.veer on 07 May 2020 about Netflix.

Hi, My name is Vijay. trying to get access from Bangalore. I tried with couple of master card and couple visa cards..but the payment is not successful. I called you guys and chatted with a supervisor named gayatri..I got no... Read more

Comments: 0
Rating:

Un necessary amount deduction

Complaint from Nitesh Soni on 07 May 2020 about Netflix.

I had chosen a plan of 199, but at the time of renewal 649 has been deducted from my account which is wrong. Kundly refund mr difference amount asap. Read more

Comments: 0
Rating:

Unable to download.

Complaint from Ago227@Bigpond.com on 07 May 2020 about Netflix.

I have been trying to watch an series. Every couple of days the series only loads to 15%. There is nothing wrong with my internet . I would like to know what Netflix can do to... Read more

Comments: 0
Rating:

Faulty CD

Complaint from Georgia Tiffany on 06 May 2020 about Netflix.

Half way through MAUDI the Cd quit functioning. Of course this made us very sad when the evening had been planned around the movie.We returned the CD with a note to this effect and the request that they send... Read more

Comments: 0
Rating:

Standard plan

Complaint from clairebonavia@yahoo.com on 06 May 2020 about Netflix.

Hi there, I have updated my plan from basic to standard so three users can watch simultaneously. However, the attached notification came up (pls refer to the attached) I cannot understand this - when I had the basic plan, two users... Read more

Comments: 0
Rating:

Unable to login

Complaint from amitrwt578@gmail.com on 06 May 2020 about Netflix.

I'm unable to login. I was trying to update my payment. Rs199 deducted but payment did not updated. Now I am unable to login also. Read more

Comments: 0
Rating:

Use of bad languageoffensive words

Complaint from Michshnk on 06 May 2020 about Netflix.

I have 7 year old daughter. I try to make sure what we she watches is decent. I notice now n days a lot of shows or movies are use bad language. When did this become ok or cool for... Read more

Comments: 0
Rating:

Double Charge on May 4, 2020 May 6, 2020 for $15.99

Complaint from janeeunmishim@gmail.com on 06 May 2020 about Netflix.

Netflix charged me twice on May 4, 2020 May 6, 2020 for the amount of $15.99. I tried to call Netflix and complaint during working hours of 8am - 12am (EST) at 9:55am but message says it is none working... Read more

Comments: 0
Rating:

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