Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 26, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Double Charge on May 4, 2020 May 6, 2020 for $15.99

Complaint from janeeunmishim@gmail.com on 06 May 2020 about Netflix.

Netflix charged me twice on May 4, 2020 May 6, 2020 for the amount of $15.99. I tried to call Netflix and complaint during working hours of 8am - 12am (EST) at 9:55am but message says it is none working... Read more

Comments: 0
Rating:

My son build account n I got charged on my card

Complaint from brandonsky600@gmail.com on 06 May 2020 about Netflix.

My son use my information and paid for your services on purpose for his friends luckily I have a notification on my phone that I get every time my card has been used I'm just asking you please if you... Read more

Comments: 0
Rating:

Fraudulent Transaction through Netflix email

Complaint from Bina on 06 May 2020 about Netflix.

I have been charged aed11K. I received an email from Netflix asking to update my payment information as my account is on hold. I checked my netflix account it was not working so i provided the details as the website... Read more

Comments: 0
Rating:

Messiah Series

Complaint from bmcguire@optusnet.com.au on 05 May 2020 about Netflix.

I have just seen that Netflix is not continuing the Messiah series. This is very disappointing to Christians all around the world. Read more

Comments: 0
Rating:

Double deduction

Complaint from Tjive on 05 May 2020 about Netflix.

You are deducting me twice every month. Kindly stop it immediately and refund me. Please stop this practice. Read more

Comments: 0
Rating:

April 2020

Complaint from F Swart on 05 May 2020 about Netflix.

Netflix deducted a full month's subscription on 14 April but terminates my access for that month. Their response is that I must register again and they have no record of the deduction Read more

Comments: 0
Rating:

Outlander

Complaint from Jeanwtte on 05 May 2020 about Netflix.

I started watching this series. At Season 1 episode 7 the flowinf error message appear.... Were havinf trouble playing this title right now. Pse try again later. It is 4 days later and i still have the same problem. I skipped... Read more

Comments: 0
Rating:

Over payment.

Complaint from Mrs. M.S. Clements. on 05 May 2020 about Netflix.

In November 2017, Netflix increased my payment from £7:49 to £7:99 and also began to charge twice a month, on or about the 1st and 10th. They now owe me £145. I have tried to stop the payments via my... Read more

Comments: 0
Rating:

2 times na nagkaltas sa netflix

Complaint from Nethjayneth on 05 May 2020 about Netflix.

Magcomplain ako about sa netflix ko april 5 late na non nagsubscribe ako sa netflix ng i thibk 100plus yun then nag subscribe uli ako ng 369 ngayon kung pwede b mabawi yung 100plus na yun... And ngayon may 4... Read more

Comments: 0
Rating:

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