if Netflix could title all the movies they are going to take off. Like today i was trying to find a movie i haven't watched in years (then and now and nana) and they wasn't on there. so if... Read more
Netflix complaints
Netflix Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
Netflix complaint process
Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netflix?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netflix complaints chart
We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.
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Netflix complaint statistics
Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
1382 ratings
Netflix customer service FAQ:
Why should I file a complaint about Netflix on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.
What types of complaints can I file about Netflix on Complain.biz?
You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.
What are the most common complaints about Netflix?
According to our complaints database, some common complaints about Netflix include:
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
- Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
- Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
- Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
- Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.
Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Netflix customer service directly?
After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.
How to contact the customer service of Netflix?
Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:
The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netflix reviews: (1382)
Authentic experiences shared by our community for your benefit.
Charged for two accounts
Complaint from Sharrky on 09 May 2020 about Netflix.
My wife has been telling me for a while that Netflix are charging me twice a month but I run my own business and have just not had time to check. I finally got round to contacting Netflix. I was... Read more
Programming of Blue Bloods
Complaint from Cuz on 09 May 2020 about Netflix.
Very upset with Netflix decision yo drop Blue Bloods. Now I am forced to buy HULU just to finish watching Season 7-9. I hope you reinstate it immediately!!! Read more
cost for a film
Complaint from robert moir on 08 May 2020 about Netflix.
i am a netflix prime payer and i wanted to see a film called second hand lions on prime and you were asking me to pay for a film that came out in 2003 if iam a prime member i... Read more
Full House removal
Complaint from Tengku ida on 08 May 2020 about Netflix.
Hi there , my name is Yusz. My complaint is regarding the removal of full house . I don't think you understand how this will effect me and my two younger siblings. We love full house . And if full... Read more
Without myself I have logged in two email and it has been detected twice in my savings account
Complaint from Sudhakar on 08 May 2020 about Netflix.
I am using Netflix for the first time I registered in two email id the first email id password I forgot agin I reset and I was signing up but it was not opeining agin I thought to register agin... Read more
Cannot find the show I was watching
Complaint from nancy.niemi@gmail.com on 08 May 2020 about Netflix.
I had three more episodes to watch of PEASANTS REBELLION but it is not there! I watched 56 episodes of this show and I want to see the rest of it. Please find it for me. Thank you Read more
Ridiculousness
Complaint from Datan71 on 08 May 2020 about Netflix.
You guys made the black guy unbelievably stupid .. and I’m black so this is not racism .. so in this movie he actually finds a dead body and rather then call the cops he put the dead body in... Read more
Double payment
Complaint from Dinamason on 07 May 2020 about Netflix.
Hi Last year my husband got a free subscription for a year with his phone deal so we didn’t have to pay for Netflix. When it ended I tried to sign up for a free month but it wouldn’t let me... Read more
Hacked account
Complaint from Brancov on 07 May 2020 about Netflix.
My netflix account has already been hacked three times by way of stolen e-mail address and password, even thou I´ve changed my password twice, always by the same person. Do, please let me know how to proceed. Read more
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