While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Just Eat over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with Just Eat? Submit your Just Eat complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Just Eat.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Just Eat complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 43 complaints about Just Eat over the last 12 months. The graph below shows a monthly breakdown.
Curious about Just Eat's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Just Eat. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Just Eat by calling +44-243-7777. If you want to reach out to Just Eat through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Kate777 on 04 June 2023 about Just Eat.
I recently used just eat and yet again I did not receive my the main item. The only reason I made the order was for this item. When the driver arrived I asked where the rest of my order was... Read more
Complaint from Ev on 25 May 2023 about Just Eat.
I did not receive my order and I am annoyed as I spent my money on this as a patient in hospital I rely on places like this so I would like my money back so I can get some... Read more
Complaint from HollyMc on 08 May 2023 about Just Eat.
On the 3rd May I placed an order through Just Eat that didn't arrive. I have had no explanation as to why it never turned up and the are refusing to compensate me for it. I used account credit that... Read more
Complaint from Zulu on 30 April 2023 about Just Eat.
I received another person's order which was of considerable less value than my order. Just Eat have refused to refund my payment Read more
I ordered of kfc and the driver gave me the wrong order he gave me someone else’s order and just eat are saying they can’t give me a refund because my picture evidence doesn’t support my claim I sent them... Read more
I ordered a McDonald’s and I never received it but it stated delivered. This must have been delivered to someone else’s house and that would have had my details on the bag which is a breach of GDPR. I... Read more
Complaint from Mas3E on 10 April 2023 about Just Eat.
I ordered food that was ed as “on the way” within 8 MINUTES!!! Fresh 🤨 The food that arrived was mushy (like stuck together mushy powdery), within a minute of its arrival I contact just eat with this AND... Read more
Complaint from FionaM on 29 March 2023 about Just Eat.
I ordered some groceries that included 2 packets of cigarettes. Only half my order arrived, not including the cigarettes and some dog treats, almost £30 worth of items and over half of my overall £45 order. Raised the issue via... Read more
Complaint from T jefferies on 25 March 2023 about Just Eat.
Called restaurant as late 3 times fobbed off with nearly there after a hour and half the wrong food turned up, I called again they said 45min for my food as we don't eat chicken on the bone. I called... Read more
Complaint from MM90 on 24 March 2023 about Just Eat.
Been ordering with this company for months. 3 times a week lately if not more. I’ve complained about two orders. One of them because it gave me food poisoning. Got a pop up message saying I would be refunded. 24h... Read more
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