Just Eat complaint: Wrong order, no refund

Complaint from Emzebah reported on 25 January 2023 about Just Eat

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My complaint:

I ordered my kfc last night. Unfortunately, what arrived was nothing even close to what I had ordered.
I please see attached a screenshot of the email ation from 24012023 from just eats kfc, which WAS what I ordered. Please then see attached a picture of receipt of what came and the food presented.
Unfortunately, the complaints department have declined this to be a refund. However, I see this as theft as I simply didn’t get what I ordered.

P.s – Just tried to upload more than one photo but couldn’t. Please email me on emmewoo@hotmail.co.uk for the remaining evidence. (Just eats already have all of the photographic evidence. However, they are declining my refund.

Many thanks
Emma Horne

Suggested solution:

I would like a refund for my entire order as I didn’t not receive anything from my actual order. I would also like Just Eat to stop penalising me for continued shoddy service, whether it be the restaurant or Just Eat.

Just Eat complaint Wrong order, no refund
Just Eat complaint Wrong order, no refund
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