Incomplete refund
Complaint from Bam1990 on 27 April 2024 about Just Eat.
Items for an order were not received. The items costs were refunded, however the service charge % that they added to the total was not. Read more
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Just Eat over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with Just Eat? Submit your Just Eat complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 43 complaints about Just Eat over the last 12 months. The graph below shows a monthly breakdown.
Curious about Just Eat's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Just Eat. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Just Eat by calling +44-243-7777. If you want to reach out to Just Eat through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Bam1990 on 27 April 2024 about Just Eat.
Items for an order were not received. The items costs were refunded, however the service charge % that they added to the total was not. Read more
Complaint from Richard 4000 on 17 April 2024 about Just Eat.
I made an order with just eat but it never arrived. I had to make another order. Used app to submit a refund request, but was told that I wasn't allowed a refund. That's almost £30 they have taken from... Read more
Complaint from Boabthebuilder01@hotmail.com on 04 April 2024 about Just Eat.
You deactivated my account 4 weeks ago, then after investigation you reactivated it but since then you been wrongly deactivating it and you have disabled my features on app so no orders come in. This is a joke. Read more
Complaint from Emmam on 22 March 2024 about Just Eat.
Placed order wrong items sent asked for money back and said it wasn’t a valid claim ? Just hope you can help ? Read more
Complaint from Zanni on 11 March 2024 about Just Eat.
Dear Sir / Madam, I am writing to you to raise an issue about: Takeaways The issue that I have experienced was: I cancelled my order few seconds after my order because I realised that I put the wrong address in the... Read more
Complaint from Diane Sion on 08 March 2024 about Just Eat.
For a second time money has been taken out of my account from just eat.. A month ago it was over £40 and today it is £30.30.. when on both occasions I have neither used just eat or indeed ordered anything.! I... Read more
Complaint from Jeanette.a.thomas@googlemail.com on 04 March 2024 about Just Eat.
I placed an order via the just eat application on the 27th February order No. 217103580. The steak bake was missing. I raised this via the app on the day and have now received an email stating that they... Read more
Complaint from Justeatscam on 02 March 2024 about Just Eat.
Ordered through just eat and driver could not find me, this is due to the map being wrong on the just eat app. I have reported the location being wrong twice but refuse to fix error. We saw where the... Read more
Complaint from Keighley1985 on 03 February 2024 about Just Eat.
When the delivery driver arrived he found the coffee had leaked fully out and all over the whole food order. He said he was going to get a replacement, taking the soaking wet food with him. After 20 mins he... Read more
Complaint from nikkit on 26 January 2024 about Just Eat.
I place a £19.50 order. I never received the order i contacted the place of business and just eat and they are point blank refusing to give me my money back and have stolen it Read more
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