While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Just Eat over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with Just Eat? Submit your Just Eat complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Just Eat.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Just Eat complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 45 complaints about Just Eat over the last 12 months. The graph below shows a monthly breakdown.
Curious about Just Eat's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Just Eat. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Just Eat by calling +44-243-7777. If you want to reach out to Just Eat through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Right to complain on 21 January 2024 about Just Eat.
I ordered a meal that was inedible and try as I may, there is no resolution by just eat.theres no way of speaking to an actual human being.the amount of money this company makes beggars belief that they don't have... Read more
Complaint from Sbkes7777777 on 08 January 2024 about Just Eat.
Ordered 20 pound from asda.1st waited 2 hours watching on app then 4 missed calls probably saying couldn't find address then.said delivered told just eat wat happened....im sat with nothing was last 30 Read more
Complaint from Micwill on 03 January 2024 about Just Eat.
Just eat has on 3 occasions offered me a partial refund. And refunds have not be applied to the account. I have complained and tried to work with just eat customer support and for some reason they cannot credit the... Read more
Complaint from Arothwell on 10 December 2023 about Just Eat.
Dear Just Eat, I am raising a formal complaint. I would like to request a copy of your complaints handling procedure, and request how this complaint can be escalated to one of the highest levels eg Ombudsman. Order no 95962007 Firstly,... Read more
Complaint from EJA on 10 December 2023 about Just Eat.
I made an order which was cancelled yet charged for, which when disputed I was told a full refund was coming as the customer service agreed this was due given the circumstances. I have the recording of this phone call... Read more
I ordered food on Wednesday 29th November and I received the wrong food phoned kfc and sent a email to just eat for them to take a week to give me food credit but I don’t want this as I’m... Read more
Complaint from chiara on 17 November 2023 about Just Eat.
on the 15th of October, I cancelled the order no 87845089 a few minutes after I placed it because the waiting time was significantly longer than what was displayed before placing the order. I made sure that the cancellation was... Read more
Complaint from Bryan Short on 03 October 2023 about Just Eat.
@JustEatUK Disgusting service Paid £25.57 for food that took over an hour and a half to arrive. When it arrived the food was cold and inedible. Called the restaurant and was told contract was with Just-Eat as I had paid them for the food,... Read more
Complaint from PS on 23 September 2023 about Just Eat.
I received from Netties Caribbean Mobile Kitchen on 14/09/2023. The food I ordered once open could be told immediately that it had gone off. It is not difficult to smell meat that has turned bad. It had a distinct spoilt sour... Read more
Complaint from Ricci on 21 September 2023 about Just Eat.
My groceries shopping was missing my milk. My chicoakte orange egg my ham and fizzy drink for my daughter and just eat are fusing to refund me or help me redemiver because I’ve claimed before with them because they are... Read more
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