While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Just Eat over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with Just Eat? Submit your Just Eat complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Just Eat.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Just Eat complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 45 complaints about Just Eat over the last 12 months. The graph below shows a monthly breakdown.
Curious about Just Eat's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Just Eat. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Just Eat by calling +44-243-7777. If you want to reach out to Just Eat through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Nadia777 on 19 September 2023 about Just Eat.
Ordered food through just eat from MacDonald for myself and 2 kids paid over £30 and in kids happy meals was missing them main food as chicken nuggets, in both of them. Just eat decide to refund me only £1.98... Read more
I have ordered on 2/3 separate occasions £30/£40 orders and my order has not been delivered but shows as delivered when I email just way they tell me I’m not entitled to my money back as I have put in... Read more
Complaint from Tone on 10 September 2023 about Just Eat.
Ordered a Mc Donalds. Received a KFC. When contacting them to resolve this they wanted photo proof. So after finding it at the bottom of the bin. It shows customer information including the name. After a few emails I get... Read more
Complaint from Fanny Adams on 05 September 2023 about Just Eat.
My order was 2 hours late and when it arrived it was cold and inedible. The ice cream was completely melted. When the driver finally arrived he wouldn’t give me any reason for the lateness of my order. Read more
Complaint from Muppetnutkins on 01 September 2023 about Just Eat.
Order took over 3 hours, 3 of us went hungry because there was food missing. Despite complaining to just eat, they offered just £6.60, that does cover even an eighth of the order or the food that was missing. Also... Read more
Complaint from KyleG on 26 August 2023 about Just Eat.
JUST EAT - BARCELONA - KFC 27.00 EURO order was never delivered to the hotel. We ordered KFC through JUST EAT. We provided the hotel name and the room number. Once the order arrived at reception we got a call to go down... Read more
Complaint from Kiriai on 20 August 2023 about Just Eat.
We ordered £75 worth of food for a family event from Frankie and Bennys via just eat Friday 18th August. When the driver dropped the order we noticed the order looked very small! It wasn’t our order. We called the... Read more
Complaint from Sugandhi Avvaru on 15 August 2023 about Just Eat.
I ordered a food I didn't got any food Read more
Complaint from ALW on 14 August 2023 about Just Eat.
Saturday 12th Aug - Approx 12.40pm - Ordered x 2 melon bags as part of x2 meal deals from Pettman Crescent, London MacDonalds using Justeat Melon bags did not arrive and I sent in a complaint re this straight away. Advised... Read more
Complaint from Order number 8330185 on 20 July 2023 about Just Eat.
I ordered £24 worth of food from mcdonalds and it never arrived even though it said on the justeat app delivered . Because I have complained about food in the past being cold or damaged they are refusing to... Read more
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