Just Eat complaint: Rotten food

I received from Netties Caribbean Mobile Kitchen on 14/09/2023.

The food I ordered once open could be told immediately that it had gone off. It is not difficult to smell meat that has turned bad. It had a distinct spoilt sour smell and I gagged just opening it.

Upon requesting a refund I was told that the strong smell might just be an issue because of the cuisine it was. I am Indian myself and eat Caribbean food all the time. You can see this by looking at my previous orders. It was incredibly insulting to tell a customer they are unable to distinguish rotten food from a strong spicy smell. I had to order food from another restaurant immediately after and binned the food.

I tried requesting a refund but was told that not everyone enjoys that type of food?!! It’s inexcusable that i paid for an item I had to bin immediately. I am completely appalled by paying for something that was not even just inedible but should not have been allowed to even be delivered.

I have never in my life had food so clearly gone off delivered to me. Any help on resolving this matter to get a refund will be very much appreciated.

Kind regards

Parveen