Just Eat complaint: Missing Food!

ordered mcdonalds from longwater Norwich on the 14th January as you can see by the receipt, on delivery we only received our drinks, the driver said they cannot do anything, I called McDonald’s they also said they can’t do anything and said I have to request a refund from just eat, so I requested a refund and on the email was told it can take up to 14 days. So after doing that I then ordered McDonald’s again but this time from thickthorn, on arrival again we only received our drinks plus 4 extra bags of drinks and 2 McFlurrys that we didn’t order, was told the same thing as the first order to request a refund though just eat so that’s what I did and again on the email it said it would take up to 14 days. So in total I spent just under £60! 13 days later I received an email saying they’ve credited my just eat account by £18 for one of the orders another email for the second email saying sorry you didn’t receive your toys as these are free we can’t give you any compensation. I then emailed them saying it’s not good enough, I want the money back in my bank account not in my just eat account and I want all my money back, they then replied saying they’ve credit my just eat account by £17 and said they are sorry. Still I’m £60 down, now can’t afford to pay my bills and fuming! justeat justeatuk