Missing items
Complaint from Sookie95 on 19 July 2023 about Just Eat.
Order number 8141461 missing items £73 Read more
Just Eat complaints
Just Eat Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Just Eat over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Just Eat complaint process
Do you have a dispute or had a bad customer experience with Just Eat? Submit your Just Eat complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Just Eat.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Just Eat complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Just Eat?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Just Eat complaints chart
We have received 43 complaints about Just Eat over the last 12 months. The graph below shows a monthly breakdown.
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Just Eat complaint statistics
Curious about Just Eat's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
138
Total complaints
136
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
138 ratings
How to contact the customer service of Just Eat?
Below, you will find the contact information for the complaint department of Just Eat. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+44-243-7777
Contact form:
You can contact the customer service of Just Eat by calling +44-243-7777. If you want to reach out to Just Eat through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Just Eat reviews: (138)
Authentic experiences shared by our community for your benefit.
Cancelled order
Complaint from Raerae89 on 17 July 2023 about Just Eat.
I made an order with a restaurant through just eats, I had called the restaurant to see how long the order would be after placing the order and was told it would be an hour and a half as they... Read more
Missing item
Complaint from Sayali Patil on 14 July 2023 about Just Eat.
One of my items which was Hyderabadi paneer biryani was missing from my order. I complained about it with picture proof and they refused to give me my refund. And this has happened several times now. I am student I... Read more
items not delivered and not refunded
Complaint from Nina Hall on 11 July 2023 about Just Eat.
I have ordered twice for groceries once on the 28th June and again on 6th July on 28th June I had two missing items as I ordered 3 packs of magnum ice lollies only received one pack so owed £6.90... Read more
Service via email
Complaint from Mcfc23 on 30 June 2023 about Just Eat.
I placed an order on just eat app stating that myself family have allergies rang takeaway who was happy to refund my order but had to go via just eat but now just eat are trying to fob... Read more
In the beginning of this month my money for a full week is missing I write to the Just eat team in UK to let them know what happened I send the proof to them and they say in decourse... Read more
Wrong Order and refund refused
Complaint from Andypricenotdonecomplaining on 21 June 2023 about Just Eat.
Ordered 4 x bottles of white wine and 4 x bottles of rose sparkling delivered. I have proven with pictures and copy of reciept, but Just Eat refuse to resolve. How can delivering the wrong product be OK Read more
I made an order My Delhi Urban Indian Streetery On jusy eat I was charged twice as I was told to cancel the first order without any charge and re do as thw delivery option never worked. Just eat Will not give... Read more
witholding funds
Complaint from mung on 15 June 2023 about Just Eat.
i am a just eat partner, i have opened a new business about 2/3 months ago and i changed bank details, but they are taking forever to update bank details, promise after promise, i currently having cash flow problems and... Read more
Did not receive item
Complaint from Kate777 on 04 June 2023 about Just Eat.
I recently used just eat and yet again I did not receive my the main item. The only reason I made the order was for this item. When the driver arrived I asked where the rest of my order was... Read more
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