Our sentiment meter has detected that Just Eat complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +14%. While some customers might experience challenges with Just Eat, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 18, 2024
Do you have a dispute or had a bad customer experience with Just Eat? Submit your Just Eat complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Just Eat.
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We have received 45 complaints about Just Eat over the last 12 months. The graph below shows a monthly breakdown.
Curious about Just Eat's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Just Eat. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Just Eat by calling +44-243-7777. If you want to reach out to Just Eat through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from FionaM on 29 March 2023 about Just Eat.
I ordered some groceries that included 2 packets of cigarettes. Only half my order arrived, not including the cigarettes and some dog treats, almost £30 worth of items and over half of my overall £45 order. Raised the issue via... Read more
Complaint from T jefferies on 25 March 2023 about Just Eat.
Called restaurant as late 3 times fobbed off with nearly there after a hour and half the wrong food turned up, I called again they said 45min for my food as we don't eat chicken on the bone. I called... Read more
Complaint from MM90 on 24 March 2023 about Just Eat.
Been ordering with this company for months. 3 times a week lately if not more. I’ve complained about two orders. One of them because it gave me food poisoning. Got a pop up message saying I would be refunded. 24h... Read more
Complaint from Lillyan on 03 March 2023 about Just Eat.
Latest delivery time was 8:45pm Food arrived at 9:00pm. Food was completely cold. Very disappointing Read more
Complaint from JohnHealy on 25 February 2023 about Just Eat.
I placed an order for three kebabs each with chips and NO sauce. On delving in we found under the top layer the order was drenched in tomato ketchup. I come out in a rash if I eat ketchup and... Read more
Complaint from Topkapijusteatcomplaint on 19 February 2023 about Just Eat.
I placed an order and added notes. Tried calling restaurant using number advertised on just eat website. Number did not dial out. Order arrived incorrect and I was unable to call the restaurant as the number does not call. Just... Read more
Complaint from Jan kelly on 11 February 2023 about Just Eat.
Placed my order with mcdonalds easterhouse. When the order arrived the 9 mcnuggets we ordered where missing and although we ordered plain burgers no buns no sauce it arrived with mustard on them. The driver said he waited 20... Read more
I ordered a takeaway on Tuesday 7th February. I’d had an awful day at work, spent hours stuck in traffic trying to get home. I was exhausted. I decided to order a takeaway for myself and partner as I didn’t... Read more
Complaint from Ddduuuu on 09 February 2023 about Just Eat.
Constantly fobbed off after requesting 5 times via email to make a complaint. My food that was delivered was cold and poor quality. The chicken poppas and chips were soggy and were as if I’d poorly home cooked them and... Read more
Complaint from Samanthasimms22 on 09 February 2023 about Just Eat.
I'm not bothered regarding the refused refund. Its the continuing dismissal of the fact they asked for a photo 15 hours later when everything was binned and when I asked for the contact details of the complaints team they just... Read more
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