While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Carvana over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with Carvana? Submit your Carvana complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Carvana complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 42 complaints about Carvana over the last 12 months. The graph below shows a monthly breakdown.
Curious about Carvana's track record in addressing complaints within the Automotive category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Carvana. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Carvana by calling 1-800-333-4554. If you want to reach out to Carvana through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Powell315 on 20 July 2021 about Carvana.
How can you sell a car that I had ation for to pick up and had insurance on this is crazy now what is the person they gave my car to with insurance and got into an accident this is... Read more
Complaint from Amanda S on 20 July 2021 about Carvana.
I received a 2018 Mazda CX-3 on May 30th 2021. The car arrived with a dirty interior and instructions to have a VIN inspection completed. On July 12th the car was noticeably driving irregularly. Upon inspection, one tire was found... Read more
Complaint from Kalexis on 16 July 2021 about Carvana.
The car I purchased online milage was incorrectly advertised, luckily I caught the mistake in a photo before the vehicle was purchased but I ended up having to choose a vehicle that was $500 more. After hours on the phone... Read more
Complaint from kobuszewski@austin.rr.com on 13 July 2021 about Carvana.
Unbenownst to me the burden of getting my car inspected was put on me. Carvana claims there is a unique emissions inspection process in Texas, and did not accept the standard state inspection which includes emissions as well as... Read more
Complaint from Jahmealb1 on 13 July 2021 about Carvana.
I am complaining due to the fact that I received a text message this morning ing my 1030 appointment to receive my car for tomorrow two minutes after I receive that ation text message I received another ation text message... Read more
Complaint from sri076 on 12 July 2021 about Carvana.
I had the worst experience today with Carvana multiple agents, the first agent on phone lied to me that there are no pictures available for a car on the mobile application when I can see them on my phone. Then I... Read more
Complaint from reddingpamela@gmail.com on 29 June 2021 about Carvana.
I have sent document after document usually the day after you requested it since the beginning of June and my quote was good to the 30th. I have been waiting for some sort of email letting me know since June... Read more
Complaint from RMP on 25 June 2021 about Carvana.
I bought a car, paid with cash and a private loan had it delivered (mind you after a delayed delivery date and with two issues that I need to resolve on my own time) and now I’ve gotten a message... Read more
Complaint from Ravensaltar on 19 June 2021 about Carvana.
I made it 99 percent through the approval process for buying a car. They asked me to upload my paycheck receipts. I work as an IHSs worker f or San Bernardino. The two phone income verification people... Read more
Complaint from Jenneferelaine on 13 June 2021 about Carvana.
My vehicle a jeeep compass was over two months getting here and to top that off your advocates kept on telling me I would get compensated daily , I have yet to see or hear of any compensation… your... Read more
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