My complaint:
I purchased a 2018 BMW X1 with 24527 miles on it. 2 days after the car was dropped off the check engine light came on I took it to their referred automotive automotive and the automotive person told me they couldn’t work on that BMW but I needed to immediately take it to BMW because there are a number of sensors that were failing and only BMW could replace them. I also realized when I noticed that the check engine light came on that there was a lot of red dust around the brakes when the 1st mechanic that was referred to me by silver rock saw it he said I think you need to take that car back it doesn’t feel like there’s any shock’s pads or breaks on the car. I of course the next day ticket to BMW BMW had it for 2 days in which they told me that a sensor needed to be replaced which was a sensor tied to the engine and that the brakes seem to be OK that they should last they didn’t see any big deal with them. To later find out that BMW never did the real inspection on the brakes I found this out when I had to take the car back to the shop on May 25th because I kept hearing loud screeching sounds when I turned the car right or left. I took it back to BMW and they now tell me that I needed rotors brakes pads and sensors replaced. When I asked BMW how could that be it was only 4 weeks ago that I brought it here they had no real answer for me so I did not trust them and I said let me take it to a 3rd party shop. I took it to a 3rd party shop who did a full inspection on the car and told me that the car had been flooded that was the reason why the brakes shocks sensors and such needed to be replaced. I called silver rock explain to them that the brakes need to be replaced rotors sensors because of the water damage and they refuse to pay the claim saying that they don’t handle that I need to handle that with carvana. Silver rock is carvana’s repair warning repair warranty program. I immediately called carvana avana and upload it the 25 photos that this mechanic gave me along with the repair bill for the brakes which cost me $1579. Plus I had to pay 2 inspections 180 for BMW and another 120 for the shop that did the break job did the break job and who found the damage. Karvana did pick the car up and then told me to swap it for a different car. They told me that this would be an even swap I wouldn’t have to do another loan everything would be fine to find out that it could not be an even swap because I had a 3rd party loan and my bank wouldn’t honor that because the car that I originally traded in for the BMW had already been sold by coravana they had already cast a check from my 3rd party bank and I would need to take out now a new loan for the swap car. That caused a negative impact to my credit score went strapped 4% points and my interest rate went a 5% is points because for the bank’s standpoint I was having 2 loans at $35000 each open at the same time. This led me to have to pick a car that was less value more mileage less features than the original BMW with a higher monthly payment because the interest rate went up and April and I brought my car in March. Because of this I have no choice but to go to litigation with carvana although they took the car back and they did reimburse me for the brakes and the inspections inspections the impact to my credit score the impact to my debt the credit ratio is long lasting and now I’m not even sure I’m going to be able to get finance from another car until carvana pays back the loan from the BMW which they’re trying to say that they’re not doing alone they’re doing a swap internally but that’s not applicable to me because I have a 3rd party loan Do not buy a car from carvana.
Suggested solution:
Corbana has to make the situation right they have to give me a comfortable car for the exact same car I purchase back in March with the exact same features for the exact same price point at the exact same interest rate they need to put in to the credit bureau to remove the negative impact that was taken on my car for another loan and they need to make sure that my car payment is the exact same car payment amount it was for the 2018 BMW I should not have to take a lesser car with more mileage and less value with an increased debt to credit ratio because they messed up I'm not going to be penalized for being damaged by a car company who sells lemon
