Our sentiment meter has identified a 100% increase in complaints about Carvana over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Carvana's offerings.
Sentiment data last updated on April 15, 2024
Do you have a dispute or had a bad customer experience with Carvana? Submit your Carvana complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Carvana.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Carvana complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 43 complaints about Carvana over the last 12 months. The graph below shows a monthly breakdown.
Curious about Carvana's track record in addressing complaints within the Automotive category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Carvana. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Carvana by calling 1-800-333-4554. If you want to reach out to Carvana through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Strawberries on 02 April 2024 about Carvana.
I have been trying to purchase a vehicle thru carvana for over a week each time I get a new rep who repeats the same process same questions. They never return calls when the deadlines are not met they blame... Read more
Complaint from Seymour1966 on 24 January 2024 about Carvana.
I applied for a vehicle which clearly stated that the vehicle was mines it gave me the monthly payment amount and the terms. In doing so I paid 3,010.00 and a delivery fee of 990.00 only due to the fact... Read more
Complaint from jennamlewis on 17 January 2024 about Carvana.
I purchased a car through Carvana as I liked the platform and could only find good reviews. I now realize why that is, Carvana does not look for their customers to submit reviews. Through all of my research, the only... Read more
Complaint from benphillips99 on 11 January 2024 about Carvana.
I’m so disappointed in the customer service we have experienced trying to purchase this vehicle, we are being punished for mistakes made by your employees, we updated our banking account before placing the first order and while talking with the... Read more
Complaint from JMR11 on 03 January 2024 about Carvana.
My husband and I purchased a vehicle in December 2023. We provided copies of our current and active vehicle registration and license plate. We requested a transfer of both to the new vehicle. We did this on... Read more
Complaint from berthL01 on 12 December 2023 about Carvana.
On hold for hours, asked for callbacks, never received them actual questions to verify my identity are not correct unable to purchase a car would not let me speak to anyone above the person I was talking to, but not... Read more
Complaint from NWalzog on 08 December 2023 about Carvana.
1. Delivery date rescheduled multiple times and delayed. 2. Car came with dents not indicated on the photos showing minor scratches and imperfections. They will not fix them saying I should have blown up the photos to see them for... Read more
Complaint from Anthony_Woods on 28 November 2023 about Carvana.
I received my vehicle on 10/14... To this date - 11/27 i have not been able to register my vehicle in my state and have been reaching out to carvana for 6 weeks as i am not able to legally... Read more
Complaint from Mccall46 on 14 November 2023 about Carvana.
I placed an order through the Carvana website was approved for financing all of my document/s were uploaded my order was finalized for the SUV I had even uploaded my insurance information the down payment was then deducted, the day... Read more
Complaint from S. Johnson on 09 November 2023 about Carvana.
When I picked up the jeep originally from the Atlanta Carvana office , I noted there was un- disclosed damage to the jeep we were picking up.. The local Georgia Canvana team said they could not do anything about... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
