Complaints about Carvana

On this page you can see which complaints are submitted about Carvana.

How to file a complaint to Carvana?

Whatever your complaint about Carvana is, follow the next three steps in order to have the best chance of resolving your complaint.

1. Click on the 'File Carvana complaint' button on our website.
2. Describe your complaint in detail, and suggest how Carvana should resolve it.
3. Submit your complaint directly to Carvana and mention that you posted your complaint on

Statistics of Carvana in the category Automotive

17 total complaints
2.0 /10
3 votes

Complaints overview

Employee Negligence

Complaint from on 20 July 2021 about Carvana in category Automotive

I received a 2018 Mazda CX-3 on May 30th 2021. The car arrived with a dirty interior and instructions to have a VIN inspection completed. On July 12th the car was noticeably driving irregularly. Upon inspection, one tire was found... Read more

Poor communication

Complaint from on 13 July 2021 about Carvana in category Automotive

I am complaining due to the fact that I received a text message this morning ing my 1030 appointment to receive my car for tomorrow two minutes after I receive that ation text message I received another ation text message... Read more