Vroom complaint?

Do you have a dispute or a bad customer experience with Vroom? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 10 Vroom complaints we received.

The Vroom customer service number in our data is 1-855-524-1300, and account questions can also be raised through the contact section on vroom.com. Vroom wound down its online used vehicle business, so most open cases are about a purchase made earlier: have the order number, the VIN, the contract date and the name of the person who sold you the car ready before you call, and put the same request in an email so there is a written trail.

Chasing a purchase made before Vroom wound down its car business? Put the order number, the VIN and the contract date in front of them in writing. Start your complaint here and we help you write an effective complaint in minutes, drawing on thousands of complaint letters that actually worked.

Paperwork is the single biggest theme in the Vroom complaints we receive. Build the trail first: purchase date, VIN, order number, every temporary tag you were issued and every promise you were given about the title. Then go to your state motor vehicle department directly, because they can tell you whether the title has actually been transferred into your name and what your options are for driving legally in the meantime. Most states also take consumer complaints about vehicle dealers, and so does your state attorney general.

A complaint filed through our complaint process runs alongside that: we bring your case to Vroom through emails, social media and paper complaint letters of our own.

Your contract decides this, not a policy someone quoted at you: read the return, cancellation and refund terms in the paperwork you signed, then act on them in writing, quoting the order number and the date. If the car was financed, tell the lender in writing as well, because a loan does not pause itself while you argue with the seller. A deposit charged to a card is worth raising with your card issuer too.

Say exactly what you want back and what you want fixed in your complaint, and we carry that demand to them.

Offers to buy a car and quotes to sell one both changed on people, usually after an inspection or right at delivery. Keep the original: the screenshot of the offer, the emailed quote, the reference number and the date it was made. Put the two versions next to each other and ask in writing for the difference to be explained and honoured.

If the trade in was already collected or the deposit already taken, say so clearly and early: that is what turns a pricing dispute into an urgent one.

So far consumers reported 10 complaints about Vroom here. The most common themes: titles, tags and vehicle paperwork that arrive very late or never at all, offers and quotes that change after the fact, contract and financing terms that do not match what was agreed, refunds that stall, and customer service that is hard to reach and harder to get an answer from.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Vroom through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Vroom can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.